URGENT HIRING Spanish Customer Support Agent Onsite Lisbon

Cross Border Talents; Amadora; Vor Ort; EUR 15.000 - 18.000; Vollzeit

Benefits dieser Stelle

Full training

Private health insurance

Career development

Zusammenfassung

Cross Border Talents in Lisbon is seeking an Operations Customer Expert bilingual in Spanish and English to join our dynamic team. This full-time, onsite role involves assisting business clients with payment solutions, guiding them through technical processes by phone and email, and delivering clear, tailored support.

You will work Monday to Friday, 09:00–18:00 CET, with training provided and opportunities for professional development.

Qualifikationen

• Spanish speaking with C2 level or higher
• English proficiency at B2 or higher
• Experience in customer service or technical support preferred
• Strong communication and problem-solving skills
• Comfortable working with targets and CRM systems
• Available to work full-time in rotating shifts

Aufgaben

• Handling incoming inquiries from business clients regarding their payment solutions.
• Providing clear accurate information and guiding customers through technical or account processes via phone and email.
• Understanding each customer's specific needs and offering efficient, tailored solutions.
• Meeting quality and performance KPIs related to customer satisfaction, response times, and resolution rates.
• Maintaining accurate records of customer interactions in the CRM system.
• Ensuring an excellent service experience to maintain high customer satisfaction.

Kenntnisse

Spanish (C2)

English (B2)

Customer service

Active listening

Problem solving

CRM systems

Tools

CRM systems

Jobbeschreibung

URGENT HIRING!

Job Title: Operations Customer Expert (Spanish + English)

Location: Onsite Lisbon, Portugal

Project: Customer Support for Payment Solutions Project

Are you passionate about helping others and resolving inquiries? We are looking for a motivated, Spanish-speaking professional with excellent communication skills and a strong customer-focused mindset to join our dynamic team in Lisbon.

Your Mission

You’ll be part of a dedicated Customer Service team, responsible for:

• Handling incoming inquiries from business clients regarding their payment solutions.
• Providing clear accurate information and guiding customers through technical or account processes via phone and email.
• Understanding each customer's specific needs and offering efficient, tailored solutions.
• Meeting quality and performance KPIs related to customer satisfaction, response times, and resolution rates.
• Maintaining accurate records of customer interactions in the CRM system.
• Ensuring an excellent service experience to maintain high customer satisfaction.

What We’re Looking For

• Fluent Spanish speaker (C2 level or higher).
• Good command of English (B2 level minimum).
• Previous experience in Customer Service or technical support (preferred but not mandatory).
• Strong communication, active listening, and problem-solving skills.
• Comfortable working with performance targets and CRM systems.
• Available to work full-time in rotating shifts.

Schedule

• Monday to Friday (no weekends!)
• Shifts between 09:00 and 18:00 CET (8h/day + 1h break)

Salary & Benefits

• Monthly Salary: Approx. €1,500 gross
• Full-time permanent contract
• Full training provided upon onboarding
• Dynamic, multicultural team with career development support
• Private health insurance and other corporate benefits