URGENT HIRING Spanish Customer Support Agent Onsite Lisbon

Hiring International Academy; Cascais; Presencial; EUR 15 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private health insurance

Career development support

Resumo da oferta

Hiring International Academy in Lisbon, Portugal is seeking an Operations Customer Expert for a Spanish + English support role. You will be part of a dedicated customer service team handling inquiries from business clients about payment solutions, via phone and email, in a fast-paced environment.

This full-time position requires fluent Spanish (C2) and strong English (B2), with experience in customer service or technical support preferred.

Qualificações

• Fluent Spanish speaker (C2 level or higher).
• Good command of English (B2 level minimum).
• Experience in Customer Service or technical support preferred.
• Strong communication, active listening, and problem-solving skills.
• Comfortable with performance targets and CRM systems.

Responsabilidades

• Handle incoming inquiries from business clients regarding payment solutions.
• Provide clear information and guide customers through technical or account processes via phone and email.
• Understand customer needs and offer efficient, tailored solutions.
• Meet quality and performance KPIs related to customer satisfaction, response times, and resolution rates.
• Maintain accurate records of customer interactions in the CRM system.
• Ensure an excellent service experience to maintain high customer satisfaction.

Conhecimentos

Spanish proficiency

English proficiency

Customer service experience

CRM systems

Communication skills

Problem solving

Descrição da oferta de emprego

URGENT HIRING!

Job Title: Operations Customer Expert (Spanish + English)

Location: Onsite Lisbon, Portugal

Project: Customer Support for Payment Solutions Project

Are you passionate about helping others and resolving inquiries? We are looking for a motivated, Spanish-speaking professional with excellent communication skills and a strong customer-focused mindset to join our dynamic team in Lisbon.

Your Mission

You’ll be part of a dedicated Customer Service team, responsible for:

• Handling incoming inquiries from business clients regarding their payment solutions.
• Providing clear accurate information and guiding customers through technical or account processes via phone and email.
• Understanding each customer’s specific needs and offering efficient, tailored solutions.
• Meeting quality and performance KPIs related to customer satisfaction, response times, and resolution rates.
• Maintaining accurate records of customer interactions in the CRM system.
• Ensuring an excellent service experience to maintain high customer satisfaction.

What We’re Looking For

• Fluent Spanish speaker (C2 level or higher).
• Good command of English (B2 level minimum).
• Previous experience in Customer Service or technical support (preferred but not mandatory).
• Strong communication, active listening, and problem-solving skills.
• Comfortable working with performance targets and CRM systems.
• Available to work full-time in rotating shifts.

Schedule

• Monday to Friday (no weekends!)
• Shifts between 09:00 and 18:00 CET (8h/day + 1h break)

Salary & Benefits

• Monthly Salary: Approx. €1,500 gross
• Full-time permanent contract
• Full training provided upon onboarding
• Dynamic, multicultural team with career development support
• Private health insurance and other corporate benefits