URGENT HIRING Spanish Customer Support Agent Onsite Lisbon

Hiring International Academy; Almada; Presencial; EUR 15 000 - 19 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private health insurance

Career development support

Full training provided

Resumo da oferta

Hiring International Academy is seeking an Operations Customer Expert to support Spanish and English-speaking clients onsite in Lisbon, Portugal. You will handle inquiries, guide customers through payment solutions processes, and maintain CRM records to ensure quality service.

The ideal candidate speaks fluent Spanish (C2) and strong English (B2), has customer service experience, and thrives under targets. Full-time shifts run Mon-Fri, 09:00–18:00 CET, with full training provided and private

Qualificações

• Fluent Spanish speaker (C2 level or higher).
• Good command of English (B2 level minimum).
• Previous experience in Customer Service or technical support (preferred but not mandatory).
• Strong communication, active listening, and problem-solving skills.
• Comfortable working with performance targets and CRM systems.
• Available to work full-time in rotating shifts.

Responsabilidades

• Handle incoming inquiries from business clients regarding their payment solutions.
• Provide clear, accurate information and guide customers through technical or account processes via phone and email.
• Understand each customer’s needs and offer efficient, tailored solutions.
• Meet quality and performance KPIs related to customer satisfaction, response times, and resolution rates.
• Maintain accurate records of customer interactions in the CRM system.
• Ensure an excellent service experience to maintain high customer satisfaction.

Conhecimentos

Spanish language

English proficiency

Customer service

CRM systems

Communication & problem-solving

Ferramentas

CRM software

Descrição da oferta de emprego

URGENT HIRING!

Job Title: Operations Customer Expert (Spanish + English)

Location: Onsite Lisbon, Portugal

Project: Customer Support for Payment Solutions Project

Are you passionate about helping others and resolving inquiries? We are looking for a motivated, Spanish-speaking professional with excellent communication skills and a strong customer-focused mindset to join our dynamic team in Lisbon.

Your Mission

You’ll be part of a dedicated Customer Service team, responsible for:

• Handling incoming inquiries from business clients regarding their payment solutions.
• Providing clear accurate information and guiding customers through technical or account processes via phone and email.
• Understanding each customer’s specific needs and offering efficient, tailored solutions.
• Meeting quality and performance KPIs related to customer satisfaction, response times, and resolution rates.
• Maintaining accurate records of customer interactions in the CRM system.
• Ensuring an excellent service experience to maintain high customer satisfaction.

What We’re Looking For

• Fluent Spanish speaker (C2 level or higher).
• Good command of English (B2 level minimum).
• Previous experience in Customer Service or technical support (preferred but not mandatory).
• Strong communication, active listening, and problem-solving skills.
• Comfortable working with performance targets and CRM systems.
• Available to work full-time in rotating shifts.

Schedule

• Monday to Friday (no weekends!)
• Shifts between 09:00 and 18:00 CET (8h/day + 1h break)

Salary & Benefits

• Monthly Salary: Approx. €1,500 gross
• Full-time permanent contract
• Full training provided upon onboarding
• Dynamic, multicultural team with career development support
• Private health insurance and other corporate benefits