Ukrainian Speaking Customer Advisor (on-site)

Ignite; Amadora; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Professional Development

Health Coverage

Company Culture

Lifestyle Extra

Job summary

Ignite in Lisbon is hiring Ukrainian-speaking Customer Advisors to support a global social network. You will handle user inquiries via email and live chat, assisting with login, security, and platform tools, while ensuring a secure, connected experience for millions of users.

Candidates must be based in Lisbon (or relocate with our assistance). Fluency in Ukrainian and at least B2 English are required; training is provided, with rotating shifts in a fast-paced environment.

Qualifications

• Native or near-native Ukrainian language skills required.
• English proficiency at B2 level for internal alignment and training.

Responsibilities

• User Assistance: Help Ukrainian-speaking users via email and live chat with login, security, and platform tools.
• Technical Support: Diagnose and resolve software issues and account troubles.
• Community Safety: Explain platform policies and maintain a safe digital environment.
• Service Excellence: Manage support requests efficiently with quality service.

Skills

Ukrainian language

English (B2)

Job description

Take the leap and build your international career under the warm, sun-kissed skies of Lisbon! We are seeking energetic, Ukrainian-speaking Customer Advisors to join our lively, multicultural workplace right here in Portugal. Please note: applicants must be based in Lisbon on-site (complete relocation assistance is fully provided if you are moving from abroad). In this capacity, you will serve as a vital ambassador for a major global social media network, helping keep millions of community members secure, supported, and continuously connected.

Key Responsibilities

• User Assistance: Offer top-notch assistance to Ukrainian-speaking users via digital support channels like email and live chat, answering questions about login procedures, security controls, and platform tools.
• Technical Support: Diagnose and resolve software issues, technical errors, and account troubles to guarantee a smooth, flawless user journey.
• Community Safety: Interpret and explain platform policies to users, actively maintaining safety standards and cultivating a positive digital environment.
• Service Excellence: Manage support requests with high efficiency and compassion while maintaining excellent service quality standards.

Candidate Profile

• Language Proficiency: Native or near-native Ukrainian language skills are mandatory, combined with a B2 level of English proficiency for internal alignment and training purposes.
• Work Authorization: Must be based in Lisbon (or ready to relocate via our package), holding an active EU Citizenship, a Portuguese Residency Card (Título de Residência), or official Refugee Status.
• Experience: Previous customer support experience is welcomed but optional, as we provide thorough, paid training programs to get you fully up to speed.
• Flexibility: A strong willingness to thrive in a fast-moving environment utilizing convenient rotating work shifts.

Compensation & Schedule

• Gross Salary: Fixed monthly gross compensation of €1,237, paid out across 12 consistent monthly payments.
• Hours: Balanced 40-hour working weeks structured around 5 working days followed by 2 rest days.
• Shift Breakdown: Standard 8-hour shifts complete with a restful 1-hour meal break.
• Work Window: Rotating scheduling frameworks spanning Monday to Sunday within the operating window of 07:00 to 00:00.

Benefits & Perks

• Professional Development: Clear career growth trajectories leading toward leadership, quality assurance, and operational management positions.
• Health Coverage: Full private health insurance coverage alongside holistic wellness perks.
• Company Culture: Flourish in a modern, innovative facility surrounded by international teammates from over 50 different countries.
• Lifestyle Extra: Dive into local culture with free Portuguese lessons, group surfing activities, recreational sports clubs, and fun social gatherings.