Ukrainian Speaking Customer Advisor

Ignite; Amadora; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Health insurance

Professional development

Company culture

Lifestyle extras

Job summary

Ignite in Lisbon is seeking energetic Ukrainian-speaking Customer Advisors to join a lively multicultural team on-site. You will assist Ukrainian users through email and live chat, help with login and security, and contribute to a secure, connected community.

The role offers rotating shifts across a 07:00–00:00 window, a 40-hour week, and a salary of €1,237 gross per month, with relocation support if moving from abroad and full private health insurance as part of the benefits.

Qualifications

• Native or near-native Ukrainian language skills mandatory.
• B2 level English proficiency for internal alignment and training.
• Must be based in Lisbon or relocate with company package.
• EU Citizenship, Portuguese Residency Card, or Refugee Status.
• Previous customer support experience welcomed but optional; training provided.
• Willingness to work rotating shifts in a fast-moving environment.

Responsibilities

• Provide user assistance to Ukrainian-speaking users via email and live chat.
• Diagnose and resolve software issues and account problems.
• Explain platform policies to maintain safety and positive environment.
• Handle support requests with efficiency and high service standards.

Skills

Ukrainian

English

Job description

Take the leap and build your international career under the warm, sun-kissed skies of Lisbon! We are seeking energetic, Ukrainian-speaking Customer Advisors to join our lively, multicultural workplace right here in Portugal. Please note: applicants must be based in Lisbon on-site (complete relocation assistance is fully provided if you are moving from abroad). In this capacity, you will serve as a vital ambassador for a major global social media network, helping keep millions of community members secure, supported, and continuously connected.

Key Responsibilities

• User Assistance: Offer top-notch assistance to Ukrainian-speaking users via digital support channels like email and live chat, answering questions about login procedures, security controls, and platform tools.
• Technical Support: Diagnose and resolve software issues, technical errors, and account troubles to guarantee a smooth, flawless user journey.
• Community Safety: Interpret and explain platform policies to users, actively maintaining safety standards and cultivating a positive digital environment.
• Service Excellence: Manage support requests with high efficiency and compassion while maintaining excellent service quality standards.

Candidate Profile

• Language Proficiency: Native or near-native Ukrainian language skills are mandatory, combined with a B2 level of English proficiency for internal alignment and training purposes.
• Work Authorization: Must be based in Lisbon (or ready to relocate via our package), holding an active EU Citizenship, a Portuguese Residency Card Título de Residência, or official Refugee Status.
• Experience: Previous customer support experience is welcomed but optional, as we provide thorough, paid training programs to get you fully up to speed.
• Flexibility: A strong willingness to thrive in a fast-moving environment utilizing convenient rotating work shifts.

Compensation & Schedule

• Gross Salary: Fixed monthly gross compensation of €1,237, paid out across 12 consistent monthly payments.
• Hours: Balanced 40-hour working weeks structured around 5 working days followed by 2 rest days.
• Shift Breakdown: Standard 8-hour shifts complete with a restful 1-hour meal break.
• Work Window: Rotating scheduling frameworks spanning Monday to Sunday within the operating window of 07:00 to 00:00.

Benefits & Perks

• Professional Development: Clear career growth trajectories leading toward leadership, quality assurance, and operational management positions.
• Health Coverage: Full private health insurance coverage alongside holistic wellness perks.
• Company Culture: Flourish in a modern, innovative facility surrounded by international teammates from over 50 different countries.
• Lifestyle Extra: Dive into local culture with free Portuguese lessons, group surfing activities, recreational sports clubs, and fun social gatherings.