Ukrainian Speaking Customer Advisor

Ignite.; Lisboa; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Career progression

Private health insurance

Global team culture

Portuguese language classes

Job summary

Ignite. in Lisbon seeks a Ukrainian-speaking Customer Advisor to support users in Ukrainian with English comms, on-site with relocation options. Full-time role, rotating shifts, 40 hours weekly, with a comprehensive training program and benefits.

Qualifications

• Must speak Ukrainian natively or near-native with strong English (B2) for internal comms.
• Applicants must be based in Lisbon or willing to relocate with EU citizenship or valid residency.
• Previous customer support experience is welcomed but not required; paid training provided.
• Willingness to work rotating shifts in a 40-hour work week.

Responsibilities

• Assist Ukrainian-speaking users by email and live chat, solving login and navigation issues.
• Investigate software bugs and account problems to maintain smooth user experiences.
• Educate users on platform policies and promote safety standards.
• Handle inquiries efficiently with empathy while meeting quality metrics.

Skills

Ukrainian language

English (B2)

Job description

Kickstart your international professional journey under the brilliant, sunlit skies of vibrant Lisbon! We are currently searching for enthusiastic, Ukrainian-speaking Customer Advisors to become valued members of our dynamic, diverse, and multicultural team located right here in Portugal. Please note that this role is strictly on-site, and candidates must either be based in Lisbon or ready to utilize our comprehensive relocation package. In this exciting position, you will act as a crucial frontline contact for users of a premier global social media platform, playing an essential role in keeping our global community secure, fully supported, and seamlessly connected.

Key Responsibilities

• User Assistance: Provide exceptional, top-tier guidance and support to Ukrainian-speaking users via email and live chat channels, expertly resolving login challenges, security settings updates, and platform navigation questions.
• Technical Support: Investigate and troubleshoot software bugs, technical glitches, and intricate account issues to guarantee a consistently smooth and frustration-free user experience.
• Community Safety: Educate users thoroughly regarding platform policies, proactively helping to uphold rigorous safety standards and respectful guidelines across the entire network.
• Service Excellence: Resolve incoming user inquiries with high efficiency, deep empathy, and professionalism while successfully maintaining strict quality performance metrics.

Candidate Profile

• Language Proficiency: Must possess native or near-native fluency in Ukrainian, alongside a solid working command of English (minimum B2 level) to facilitate internal communications, documentation, and training sessions.
• Work Authorization: Must be based in Lisbon (or ready to relocate), possessing official EU Citizenship, a valid Portuguese Residency Card (Título de Residência), or legal Refugee Status.
• Experience: Previous customer support experience is warmly welcomed yet entirely optional—we provide extensive, fully paid training before you officially begin your duties.
• Flexibility: Comfortable adapting and thriving in a fast-paced, dynamic work environment featuring rotating work schedules.

Compensation & Schedule

• Gross Salary: Competitively set at €1,237 gross per month, conveniently paid across 12 standard monthly installments.
• Hours: Standard 40-hour work week structured around 5 active working days followed by 2 consecutive rest days.
• Shift Breakdown: Structured 8-hour working shifts that include a dedicated 1-hour meal and relaxation break.
• Work Window: Operating on rotating shifts scheduled flexibly from Monday through Sunday between the hours of 07:00 and 00:00.

Benefits & Perks

• Professional Development: Clear, structured career progression pathways opening doors into leadership, Quality Assurance (QA), and operational management positions.
• Health Coverage: Premium private medical insurance paired with proactive corporate wellness initiatives.
• Company Culture: Collaborate every day inside a cutting-edge, modern facility alongside passionate teammates hailing from over 50 different countries.
• Lifestyle Extra: Enjoy fantastic perks including free Portuguese language classes, group surfing excursions, access to sports clubs, and vibrant social gatherings.