Ukrainian Speaking Customer Advisor

Ignite; Amadora; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Professional development

Private health coverage

Multinational team

Lifestyle perks

Job summary

Ignite in Lisbon is hiring Ukrainian-speaking Customer Advisors for an on-site role. You will assist Ukrainian users via real-time chat and email, troubleshoot account issues, promote safety, and help keep our global community connected within a diverse team.

Relocation assistance is provided, with paid training before you start. The position is 40 hours per week, on a rotating schedule from 07:00 to 00:00, five days on and two off, with a monthly gross salary of €1,237 and private healthcare

Qualifications

• Native or fluent Ukrainian
• English B2 proficiency for team collaboration and training
• Willing to relocate to Lisbon with EU citizenship or residency
• Full paid training provided before start
• Rotating shift availability in a fast-paced environment

Responsibilities

• User Assistance: support Ukrainian-speaking users via chat and email; resolve login and privacy issues.
• Technical Support: troubleshoot platform glitches and profile issues.
• Community Safety: educate on policies and maintain safe interactions.
• Service Excellence: process tickets timely while meeting quality metrics.

Skills

Ukrainian language

English (B2)

Customer service

Job description

Launch your international career beneath the bright, sun-drenched skies of lively Lisbon! We are actively recruiting energetic Ukrainian-speaking Customer Advisors to join our dynamic, inclusive, and culturally diverse team based directly in Portugal. Please be advised that this is an exclusively on-site role, requiring applicants to already reside in Lisbon or be prepared to take advantage of our all-inclusive relocation assistance package. In this engaging position, you will serve as a vital frontline point of contact for users of a leading global social media platform, playing a key part in ensuring our worldwide community remains safe, well-assisted, and effortlessly connected.

Key Responsibilities

• User Assistance: Deliver high-quality assistance to Ukrainian-speaking users via real-time messaging and email, effectively addressing account login problems, privacy setting adjustments, and general platform inquiries.
• Technical Support: Troubleshoot technical glitches, system bugs, and complicated profile issues to maintain a smooth, reliable, and user-friendly platform experience.
• Community Safety: Educate users on platform policies and standards to foster a secure space, actively promoting online safety and respectful interactions throughout the network.
• Service Excellence: Process and resolve user tickets in a timely manner, displaying genuine empathy and professionalism while consistently meeting internal performance targets and quality metrics.

Candidate Profile

• Language Proficiency: Complete native or fluent proficiency in Ukrainian, combined with working English skills (minimum B2 level) for team collaboration, administrative updates, and training sessions.
• Work Authorization: Currently residing in Lisbon or prepared to relocate, holding valid EU citizenship, a legal Portuguese residency permit, or official temporary protection/refugee status.
• Experience: Background in customer service is a plus but not required, as all successful candidates complete a comprehensive, fully paid training program before beginning work.
• Flexibility: Ability to thrive in a fast-paced environment with organized, rotating shift schedules.

Compensation & Schedule

• Gross Salary: An attractive monthly base pay of €1,237 gross, distributed over 12 standard annual pay periods.
• Hours: Full-time arrangement of 40 hours per week, structured as 5 workdays followed by 2 consecutive rest days.
• Shift Breakdown: Standard 8-hour daily shifts that include a required 1-hour meal and break interval.
• Work Window: Rotating roster operating 7 days per week (Monday through Sunday) with shifts falling between 07:00 and 00:00.

Benefits & Perks

• Professional Development: Transparent career growth opportunities, including potential transitions into leadership, Quality Assurance (QA), or departmental management roles.
• Health Coverage: Full private healthcare coverage along with structured corporate wellness initiatives.
• Company Culture: Work in a modern, state-of-the-art office alongside team members from more than 50 different nationalities.
• Lifestyle Extra: Enjoy fantastic lifestyle perks such as free Portuguese language classes, surfing lessons, fitness center discounts, and regular team-building events.