Ukrainian Speaking Customer Advisor

Ignite; Sintra; Sur place; EUR 13 000 - 15 000; Plein temps

Avantages offerts par ce poste

Health insurance

Career development opportunities

Portuguese language lessons

Surf sessions

Résumé du poste

Ignite in Lisbon is hiring Ukrainian-speaking Customer Advisors to provide frontline support for a global social media platform. This on-site role requires you to reside in Lisbon or relocate with our assistance, delivering high-quality email and live chat support while ensuring user accounts stay secure and connected.

You will undergo full, paid training and join a diverse, multicultural team, with rotating 7-day rosters and 8-hour shifts across 07:00–00:00.

Qualifications

• Fluent Ukrainian; strong English communication skills for internal updates and training.

Responsabilités

• Assist Ukrainian-speaking users via email and live chat for account access, privacy, and platform inquiries.
• Troubleshoot software bugs and profile glitches to ensure a seamless user experience.
• Promote platform safety by communicating guidelines and maintaining a secure community.
• Handle user tickets promptly with empathy, meeting quality and operational standards.

Connaissances

Ukrainian language

English (B2)

Description du poste

Kickstart your international career journey under the bright, sunlit skies of vibrant Lisbon! We are actively recruiting energetic, Ukrainian-speaking Customer Advisors to become key members of our dynamic, diverse, and multicultural team based directly in Portugal. Please be aware that this role is strictly on-site, requiring candidates to either reside in Lisbon or be fully prepared to utilize our comprehensive relocation assistance package. In this exciting position, you will serve as a crucial frontline contact for users of a premier global social media platform, playing a vital role in ensuring our worldwide community remains secure, fully supported, and seamlessly connected.

Key Responsibilities

• User Assistance: Deliver high-quality support to Ukrainian-speaking users across email and live chat, skillfully assisting with account access problems, privacy configurations, and general platform inquiries.
• Technical Support: Investigate, troubleshoot, and resolve software bugs, system anomalies, and complex profile glitches to maintain a seamless, reliable, and user-friendly experience.
• Community Safety: Inform users about safety protocols and platform guidelines, actively promoting mutual respect and maintaining a secure digital environment.
• Service Excellence: Handle incoming user tickets in a timely, empathetic, and professional manner, consistently meeting internal quality standards and operational metrics.

Candidate Profile

• Language Proficiency: Full native or near-native fluency in Ukrainian, alongside functional B2-level English skills or higher for internal communications, operational updates, and training programs.
• Work Authorization: Based in Lisbon or ready to relocate, supported by valid EU citizenship, an official Portuguese residence permit, or recognized legal refugee status.
• Experience: Background in customer support is a plus but not required, as candidates receive complete, fully paid training before transitioning to live tasks.
• Flexibility: Readiness to adapt to a fast-paced work ecosystem featuring structured, rotating shift schedules.

Compensation & Schedule

• Gross Salary: A competitive monthly payment of €1,237 gross, disbursed across 12 standard monthly salary cycles per year.
• Hours: Full-time schedule of 40 hours per week, arranged as 5 working days alongside 2 consecutive rest days.
• Shift Breakdown: Daily 8-hour working shifts that include a mandatory 1-hour break period for lunch and rest.
• Work Window: Operational roster running 7 days a week (Monday through Sunday) with rotating shifts falling between 07:00 and 00:00.

Benefits & Perks

• Professional Development: Clear career progression paths offering opportunities to move into Quality Assurance (QA), team leadership, or departmental management roles.
• Health Coverage: Full private medical insurance coverage accompanied by corporate wellness programs.
• Company Culture: Perform your daily duties in a modern, fully equipped office environment working alongside colleagues representing over 50 cultures.
• Lifestyle Extra: Access great lifestyle incentives including complimentary Portuguese language lessons, surf sessions, athletic club memberships, and vibrant team social events.