Ukrainian Gaming Customer Support - Lisbon

KultureTalent - Global Talent; Lisboa; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Health Insurance

Monthly Bonus

Job summary

Sony Interactive Entertainment in Lisbon is seeking a Ukrainian Gaming Customer Support agent to assist players with consoles, accounts, and payments. You will help customers install and synchronize software and devices, providing expert guidance across multiple channels and languages.

The role requires Ukrainian/Russian language at C2 level and fluent English, prior technical/customer support experience, and residence in Lisbon or nearby areas.

Qualifications

• C2 in Ukrainian/Russian and fluent English required.
• Previous experience as Technical/Customer Support.
• Based in Lisbon or surrounding area.

Responsibilities

• Provide professional technical support to Consoles and Account Management issues via multiple channels.
• Assist customers with payment issues and transactions.
• Support for using client products, installing and synchronizing software and devices.
• Provide effective assistance and advice when purchasing.

Skills

Ukrainian

Russian

Fluent English

Customer support

Gaming

Job description

Ukrainian Gaming Customer Support - Lisbon

About the job Ukrainian Gaming Customer Support - Lisbon

A video gaming brand that consists of five home video game consoles, two handhelds, a media center, and a smartphone, as well as an online service and multiple magazines. The brand is produced by Sony Interactive Entertainment, a division of Sony.

Become a member of our Player Support team and support the company in helping customers. An exciting and international working atmosphere awaits you.

Responsabilities:

• Provide professional technical support service to Consoles, Account Management Issues through different channels (both oral and written)
• Help customers with payment issues;
• Support for using our client products, installing and synchronizing software and devices;
• Effective assistance and advice when purchasing

Requirements:

• C2 in Ukrainian/Russian + Fluent English
• Previous experience as a Technical/Customer Support
• Passionate about Video Games and Igaming industry
• Be already based in Lisbon or sorrounds

Conditions on offer:

• Monday to Friday, weekends OFF
• Salary Base x 12 months
• Monthly Bonus
• Health Insurance

This position will start on the 17th of June*

This position isOn-site; offices in Lisbon*