Customer Experience Agent-Gaming Project (Ukrainian Language)

Cross Border Talents; Oeiras; On-site; EUR 12,464 - 14,929; Full time

Benefits offered by this job

Private health insurance

Meal card

Holiday and Christmas bonuses

Relocation support

Long-term career prospects

Modern office facilities

Job summary

A leading customer service provider is seeking a Customer Experience Agent for a gaming project in Lisbon. Candidates must be fluent in Ukrainian and English and passionate about gaming. The role involves providing customer support via various channels, troubleshooting technical issues, and assisting with payment queries. This position offers a monthly gross package of approximately EUR 1227.32 and various benefits including health insurance and meal cards.

Qualifications

• Must speak Ukrainian and English fluently.
• Strong customer service and communication skills necessary.
• EU citizenship or a valid work permit for Portugal required.

Responsibilities

• Provide support via phone, email, and chat.
• Troubleshoot account and technical issues.
• Assist with payment-related queries.

Skills

Fluency in Ukrainian (C2 level)

Fluency in English (B2 level)

Strong communication skills

Customer service skills

Interest in gaming and technology

Job description

Overview

Job Openings Customer Experience Agent-Gaming Project (Ukrainian Language)

About the job Customer Experience Agent-Gaming Project (Ukrainian Language)

Are you passionate about gaming and fluent in Ukrainian and proficient in English? Join a global project dedicated to one of the worlds leading video game console brands. We are hiring enthusiastic and tech-savvy individuals to join our Customer Service team in Lisbon, providing top-tier support to players across the Ukrainian market.

As a Customer Service Representative, you will be the first point of contact for gamers. You will assist users with account issues, payment concerns, software and hardware support, and general product inquiries, ensuring a world-class customer experience every time.

Responsibilities

• You will provide support via phone, email, and chat in Ukrainian and English
• You will troubleshoot account and technical issues such as software installation and device syncing
• You will assist with payment-related queries
• You will advise customers on purchases and product features
• You will deliver empathetic and efficient service in line with brand standards

Training and Onboarding

The training period lasts 15 working days, full-time, 8 hours per day, and is conducted in English. The training includes product knowledge, software tools, communication guidelines, and live practice. Training is paid upon successful completion.

Working Hours

You will work 40 hours per week, 8 hours per day with an additional 1-hour break. The schedule follows a rotational shift pattern from Monday to Friday between 08:00 and 19:00 (Portuguese time).

Requirements

• Fluency in Ukrainian (C2 level or higher) and English (B2 level or higher)
• Strong communication and customer service skills
• Interest in gaming and technology
• EU citizenship or a valid work permit for Portugal
• Availability to work onsite in Lisbon

Compensation and Benefits

Total gross monthly package is approximately EUR 1227.32

Additional Benefits

• Private health insurance starting from the first day of employment
• Meal card accepted at supermarkets, cafés, and restaurants
• Holiday and Christmas bonuses paid monthly
• Relocation support available for candidates living more than 100 kilometers from Lisbon
• Long-term career prospects with contract renewal after 12 months
• Modern office facilities including lounge areas, cafeteria, and training zones

Relocation Support

If relocating to Lisbon from over 100 kilometers away, you may be eligible for company-provided shared housing that is fully furnished, with all utilities included. You will also receive access to structured training and integration support upon arrival