Customer Service for a Video Gaming Brand with Ukrainian and Russian

Cross Border Talents; Lisboa; On-site; EUR 16,000 - 20,000; Full time

Benefits offered by this job

Relocation assistance

Housing assistance

Performance-based bonus up to €260/month

Job summary

A customer service support firm in Lisbon is looking for a Customer Service Representative for a Video Gaming Brand. Candidates must be native Ukrainian speakers with fluent Russian and English. An interest in gaming is essential. The role involves assisting customers via telephone, email, and chat. Relocation and housing assistance are provided, along with performance-based bonuses.

Qualifications

• Good speaking and writing skills in Ukrainian, Russian, and English.
• Residing or willing to move to Lisbon.
• Authorization to work in Portugal.
• Interest and experience in gaming.

Responsibilities

• Provide customer advice by telephone, email, and chat.
• Help customers with payment issues.
• Support for installing and synchronizing software and devices.
• Assist when purchasing gaming products.

Skills

Native Ukrainian speaker

Fluent Russian

Fluent English (B2)

Interest in gaming

Job description

Overview

Job Openings: Customer Service for a Video Gaming Brand with Ukrainian and Russian

We are recruiting on behalf of our BPO client located in Lisbon!

Become a member of their dedicated Support team and support the company in helping customers. An exciting and international working atmosphere awaits you.

The project starts on July 5, 2024. Initial 15-day paid training period will be provided.

Responsibilities

• Customer advice by telephone, email and chat;
• Help customers with payment issues;
• Support for using the company\'s products, installing and synchronizing software and devices;
• Effective assistance and advice when purchasing company gaming products

Contract

Temporary 1 year contract, extendable; becomes a permanent contract after 2 years of continuous employment

Working hours

40 hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern, Monday to Friday from 08:00 to 19:00.

Requirements

• Native Ukrainian speaker with fluent Russian and English (B2). Should be good both in speaking AND in writing in all three of these languages
• Residing or willing to move to Lisbon for this role
• Authorisation to work in Portugal: you have a EU member state citizenship, a Portuguese Residence Permit or a Certificate of Temporary Protection
• Interest and experience in gaming is a must

Relocation and housing assistance for candidates moving from abroad or from a distance exceeding 100 km from Lisbon

Performance-based bonus up to EUR 260/month