UK Technical Support Agent - Office based - Lisbon

KultureTalent - Global Talent; Lisboa; Presencial; EUR 22 000 - 29 000; Tempo integral

Resumo da oferta

KultureTalent - Global Talent is hiring an UK Technical Support Agent based in Lisbon for in-office support. You will handle UK customer hardware, software, and networking queries via phone, email, and chat, guiding users through solutions and configurations.

Ideal candidates have at least 1 year in technical support with strong communication skills, a customer-first mindset, and comfort working across shifts in a multicultural environment. Fluency in English is essential.

Qualificações

• 1+ year of experience in a technical support role, preferably with UK-based customers.
• Strong understanding of hardware, software, and networking concepts.
• Excellent written and verbal communication skills.

Responsabilidades

• Provide timely and effective technical support to UK customers via phone, email, and chat.
• Diagnose and troubleshoot hardware/software/networking issues.
• Collaborate with cross-functional teams to resolve escalated cases promptly.
• Guide customers through step-by-step solutions and product configurations.
• Maintain accurate records of interactions and solutions in the support system.
• Stay updated on product changes and industry trends to enhance knowledge.

Conhecimentos

Hardware concepts

Software concepts

Networking concepts

Technical troubleshooting

Communication skills

Customer service

Ferramentas

Ticketing systems

CRM software

Descrição da oferta de emprego

UK Technical Support Agent - Office based - Lisbon

Job Openings UK Technical Support Agent - Office based - Lisbon

About the job UK Technical Support Agent - Office based - Lisbon

Responsibilities:

• Provide timely and effective technical support to customers based in the UK, addressing hardware and software-related queries.
• Diagnose and troubleshoot technical issues through phone, email, and chat channels.
• Collaborate with cross-functional teams to ensure prompt resolution of escalated issues.
• Utilize your technical expertise to guide customers through step-by-step solutions and product configurations.
• Maintain accurate and detailed records of customer interactions and solutions in our support system.
• Stay informed about product updates and industry trends to enhance your technical knowledge.
• Contribute to the development of support documentation and knowledge base articles.

Requirements:

• Minimum of one year of experience in a technical support role, preferably with a UK-based customer focus.
• Strong understanding of hardware, software, and networking concepts.
• Excellent communication skills, both written and verbal.
• Ability to troubleshoot and problem-solve effectively in a fast-paced environment.
• Customer-centric mindset with a commitment to delivering top-notch service.
• Familiarity with ticketing systems and customer support software.
• Flexibility to work in a multicultural environment and different shifts as needed.
• Fluency in English is essential; additional language skills are a plus.