Turkish-Speaking Support Specialist: Social Media & Ads

Divine Myths Studio; Lisboa; Presencial; EUR 15 000 - 16 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance from day one

Initial training on products and tools

International multilingual environment

Resumo da oferta

Cross Border Talents is recruiting a Turkish-speaking Customer Support Specialist to join an international operations team in Lisbon. You will assist content creators, influencers and advertisers with subscription and account management, and troubleshoot technical issues across social media and marketing tools.

You will work on-site in Lisbon, covering rotating shifts including nights and weekends, with full onboarding and training in English.

Qualificações

• Turkish language proficiency requirement.
• Ability to follow training delivered in English.
• Clear communication and customer-focused approach.
• Confidence using digital platforms and troubleshooting technical issues.
• Interest in social media, content creation and online advertising.

Responsabilidades

• Support content creators and influencers with subscription and account management and technical enquiries.
• Assist customers in understanding and using social media advertising and marketing tools.
• Make outbound follow-up calls to clarify information and confirm understanding.
• Provide product and tool support to improve customer experience.
• Identify recurring issues and trends affecting SMB customers.
• Work with a multilingual support team to resolve enquiries.

Conhecimentos

Turkish

Customer support

Communication

Troubleshooting

Social media

On-site Lisbon

Descrição da oferta de emprego

Cross Border Talents is recruiting a Turkish-speaking Customer Support Specialist to join an international operations team in Lisbon. You will assist content creators, influencers and advertisers with subscription and account management, and troubleshoot technical issues across social media and marketing tools.

You will work on-site in Lisbon, covering rotating shifts including nights and weekends, with full onboarding and training in English.