Turkish-Speaking SMB Ads Support — Lisbon

Divinemythsstudio; Lisboa; On-site; EUR 12,000 - 15,000; Full time

Job summary

Divinemythsstudio in Lisbon is seeking a motivated customer support agent to join our international, ambitious team. You will help SMB clients understand advertising products, resolve account issues, and maximize growth using our leading global social media and digital advertising platform.

You’ll provide multi‑channel assistance (phone, email and chat), support self‑service advertising tools, deliver pre‑ and post‑sales help, and guide customers to use the platform more effectively.

Qualifications

• Native Turkish language required.
• English B2 or higher.
• Minimum 1 year of customer service experience.
• Familiarity with social media and online advertising.
• Strong verbal and written communication skills.
• Proactive and solution-oriented mindset.
• Valid Portuguese work authorization is mandatory.

Responsibilities

• Support SMB clients via phone, email and chat.
• Assist with self-service advertising products.
• Provide pre-sales and post-sales support.
• Help clients solve product and tool-related issues.
• Guide customers on using the advertising platform more effectively.
• Identify recurring issues and customer trends.
• Share product feedback and insights with internal teams.

Skills

Turkish

English

Customer service

Communication

Solution-oriented

Proactive

Job description

Divinemythsstudio in Lisbon is seeking a motivated customer support agent to join our international, ambitious team. You will help SMB clients understand advertising products, resolve account issues, and maximize growth using our leading global social media and digital advertising platform.

You’ll provide multi‑channel assistance (phone, email and chat), support self‑service advertising tools, deliver pre‑ and post‑sales help, and guide customers to use the platform more effectively.