Turkish-Speaking SMB Support Specialist | Multichannel Help

CallForTalents; Lisboa; Presencial; EUR 18 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Full training over 15 days

Collaborative environment

Resumo da oferta

CallForTalents in Lisbon is seeking a dedicated Customer Support Specialist to assist SMB clients in Turkish and English across chat, email, and phone. You will handle outbound follow-ups, provide pre- and post-sales support, and guide users through the platform to maximize their experience.

The role emphasizes proactive issue identification, cross-team collaboration, and a customer-first approach in a dynamic environment.

Qualificações

• Fluent Turkish speaker with strong command of English (B2).
• Excellent communication and problem-solving skills.
• Ability to handle multiple channels of communication (chat, email, phone).
• Strong customer service focus with the ability to manage and resolve client queries.

Responsabilidades

• Provide high-quality support to SMB clients across chat, email, and phone in Turkish and English.
• Make outbound calls for email inquiries and chat follow-ups.
• Offer pre- and post-sales support for self-service products.
• Guide clients through product and tool usage to enhance their experience.
• Identify trends and recurring issues and provide solutions.
• Collaborate with internal teams to resolve client issues quickly and efficiently.

Conhecimentos

Turkish fluency

English proficiency

Multichannel support

Customer service mindset

Descrição da oferta de emprego

CallForTalents in Lisbon is seeking a dedicated Customer Support Specialist to assist SMB clients in Turkish and English across chat, email, and phone. You will handle outbound follow-ups, provide pre- and post-sales support, and guide users through the platform to maximize their experience.

The role emphasizes proactive issue identification, cross-team collaboration, and a customer-first approach in a dynamic environment.