Turkish-Speaking Digital Ads & Support Specialist

Career Nest Academy; Porto; On-site; EUR 15,000 - 16,000; Full time

Benefits offered by this job

17 Days of Paid Training

Accommodation included (apartment)

Higher cash pay option

Meal allowance

Private Health Insurance

Paid annual leave

Modern office facilities

Job summary

Career Nest Academy in Lisbon is seeking a Digital Advertising & Client Support Specialist (Turkish & English) to support SMB advertisers in the Turkish market. You will troubleshoot ad placements, optimize campaigns, and guide clients through self-service tools.

The role requires an EU/EEA passport or Portuguese work permit, relocation to Lisbon if needed, and willingness to work rotating shifts. Training is provided with a competitive package and benefits including private health insurance and

Qualifications

• Native Turkish; strong English (B2/C1+)
• Ability to troubleshoot ad placements and billing queries
• Interest in digital advertising and customer care
• Willingness to work rotating shifts and relocate to Lisbon

Responsibilities

• Provide technical and operational support to SMB advertisers via Live Chat, Email, and Phone in Turkish and English.
• Troubleshoot campaign performance issues, account settings, ad delivery, and billing queries.
• Guide customers on self-service advertising features and platform tools.
• Identify trends, report bugs, and ensure client satisfaction.

Skills

Turkish

English

Customer support

Problem solving

Communication

Flexibility

Tools

CRM software

Live Chat platform

Job description

Career Nest Academy in Lisbon is seeking a Digital Advertising & Client Support Specialist (Turkish & English) to support SMB advertisers in the Turkish market. You will troubleshoot ad placements, optimize campaigns, and guide clients through self-service tools.

The role requires an EU/EEA passport or Portuguese work permit, relocation to Lisbon if needed, and willingness to work rotating shifts. Training is provided with a competitive package and benefits including private health insurance and