Turkish-speaking Developer Support Agent

ST Global Talent Connect; Lisboa; On-site; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Health insurance from day one

Meal allowance via a pre-paid card

Opportunities for growth and long-term career development

Opportunites for growth and long-term_

Job summary

A leading tech support company in Portugal is looking for a Turkish-speaking Developer Support Agent. The role involves managing developer issues, communicating via email and chat, and conducting in-depth research. Ideal candidates possess native-level Turkish and strong English skills. This full-time position offers a hybrid working model and many benefits, including health insurance and a meal allowance.

Qualifications

• Native-level Turkish and strong English communication skills are essential.
• Excellent problem-solving and decision-making abilities.
• A sharp eye for detail and strong comprehension skills.
• Empathy for developers and a deep understanding of digital tools.

Responsibilities

• Manage and resolve developer issues, including escalations.
• Communicate clearly via email and chat, simplifying complex topics.
• Conduct in-depth research with strong attention to detail.
• Collaborate with team members to uphold high service standards.
• Providing policy guidance with empathy and professionalism.
• Collaborating with team members to uphold high-quality service standards.

Skills

Turkish language

English communication

Communication skills

Job description

Turkish-speaking Developer Support Agent

About the job Turkish-speaking Developer Support Agent

Join Our Team as a Turkish-Speaking Developer Support Agent (Hybrid in Portugal)

Are you passionate about online advertising, emerging technologies, and supporting innovation? We're looking for a Turkish-speaking Developer Support Agent to assist one of the worlds top tech companies in delivering outstanding service to app developers around the globe.

If your tech-savvy, detail-oriented, and ready to make a difference in a fast-paced environment this opportunity is for you!

Your Role

As a Developer Support Agent, you'll be a vital part of a high-impact team dedicated to supporting developers using a widely-used platform. Your responsibilities will include:

️ Managing and resolving developer issues, including escalations and appeals

Communicating clearly via email and chat, simplifying complex topics

Conducting in-depth research with strong attention to detail

Reviewing and proofreading documents, ensuring clarity and accuracy

Providing policy guidance with empathy and professionalism

Collaborating with team members to uphold high-quality service standards

Your Profile

Were looking for individuals with:

Native-level Turkish and strong English communication skills

Excellent problem-solving and decision-making abilities

A sharp eye for detail and strong comprehension skills

Comfort working in a fast-paced, multitasking environment

Empathy for developers and a deep understanding of digital tools

Experience in customer or technical support is a plus, but not required we offer full training!

Training & Onboarding

You'll receive comprehensive training (in English) over the course of 20 days to ensure you're fully equipped for success. This includes:

Integration into the team and project tools

Technical and product-specific knowledge

Communication best practices for email and chat

On-the-job support as you transition into live operations

Working Conditions

Contract Type: Initial temporary contract, with the possibility of long-term employment

Working Hours: Full-time (40 hours/week), rotational shifts Monday to Friday, 07:00 19:00

Location: Hybrid model work both remotely and onsite

Vacation: Annual paid leave according to Portuguese labor law

Holidays: Portuguese national holidays

Additional Benefits

Health insurance from day one

Meal allowance via a pre-paid card

Supportive and inclusive team culture

Opportunities for growth and long-term career development

Why Join Us?

This is your chance to be part of an international and innovative project that impacts millions of users. Whether you're early in your career or looking to pivot into the tech space, this role offers a unique opportunity to gain hands-on experience while supporting a global platform.

Ready to make your mark in tech?
Apply today and bring your skills to a team that values clarity, creativity, and collaboration.