Turkish Speaking Customer Support Representative (on-site)

Ignite; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully paid onboarding program

Clear career progression paths

Modern Lisbon office with amenities

Resumo da oferta

Ignite in Lisbon seeks a Turkish-speaking Customer Advisor to support SMB clients with social commerce and advertising solutions. You will guide customers through platform tools, resolve technical issues, and provide proactive coaching to help campaigns perform better.

The role requires fluent Turkish and English (B2+), strong digital literacy, and on-site work rights in Portugal. The position offers a paid onboarding program, opportunities for career growth, and a modern Lisbon office

Qualificações

• Turkish language fluency in speaking and writing.
• Residency in Portugal with right to work on-site in Lisbon.
• Strong computer skills; navigate multiple tools and tabs.
• Willingness to work rotational shifts, including weekends.

Responsabilidades

• Deliver professional customer care via chat, email, and phone interactions.
• Troubleshoot ad-related issues, billing disputes, and account settings.
• Coach merchants on platform tools to manage campaigns independently.
• Identify recurring issues and route feedback to product teams.
• Maintain accurate interaction logs in the CRM per privacy standards.

Conhecimentos

Turkish language

English (B2+)

CRM systems

Chat software

On-site in Lisbon

Ferramentas

CRM tools

Phone/Chat software

Descrição da oferta de emprego

Role: Customer Advisor – Turkish Speaker

Location: Lisbon, Portugal (100% On-Site; no remote setups or relocation packages offered)

Eligibility: Must currently reside in Portugal with valid, full-time local work authorization

Experience: Entry-level (Comprehensive paid training provided; customer support or digital media experience is a plus)

Compensation: Competitive base pay + monthly performance bonuses + daily meal allowance + Day-1 private health & life insurance

Position Overview

Join our Lisbon team as a Turkish-speaking Customer Advisor representing a world-leading social media and technology brand. Serving as a dedicated consultant for small and medium-sized businesses (SMBs), you will guide clients through social commerce and advertising solutions to help them grow their online presence, optimize ad spend, and resolve technical issues.

Primary Responsibilities

• Multichannel Communication: Deliver professional customer care via chat, email, and inbound/outbound phone interactions.
• Issue Resolution: Troubleshoot pre- and post-launch ad performance issues, billing disputes, account settings, and technical glitches.
• Merchant Education: Coach business clients on platform tools to empower them to manage campaigns independently.
• Product Insights: Identify recurring software bugs or customer feedback trends and route them to product engineering teams.
• Record Keeping: Maintain precise interaction logs in the CRM system in full compliance with data privacy standards.

Candidate Profile

Core Requirements

• Language Proficiency: Fluent spoken and written Turkish, plus B2+ level English for software tools, internal communications, and training.
• Location & Rights: Current physical residence in Portugal with full legal entitlement to work on-site in Lisbon.
• Digital Literacy: Strong computer skills, including the ability to navigate multiple browser tabs, CRM tools, and chat software simultaneously.
• Shift Flexibility: Adaptability to work rotational shift schedules, including potential weekend shifts.

Preferred Criteria

• Prior experience in contact centers, customer service, or digital advertising is beneficial, though fast learners with high empathy are encouraged to apply.

Perks & Benefits

• Fully paid onboarding program followed by continuous skills development.
• Clear career progression paths into leadership, quality assurance, or operational roles.
• Modern Lisbon office featuring collaborative spaces, dining facilities, and regular team social events.