Turkish Speaking Customer Support Representative

Ignite; Cascais; Presencial; EUR 21 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully paid training

Professional development

Career progression

Resumo da oferta

Ignite in Lisbon, Portugal is seeking a Turkish-speaking Customer Support Specialist to act as a frontline brand ambassador and digital consultant for SMBs, handling client inquiries, resolving technical challenges, and helping optimize advertising and platform performance.

You will provide multichannel support across live chat, email, and phone, educate clients on platform features, escalate bugs to engineering, and log data in the CRM in compliance with privacy standards.

Qualificações

• Must reside in Portugal with active, valid local work authorization.
• Fluent written and spoken Turkish, with English (B2+) for software tools and training.
• High computer proficiency and ability to manage multiple tabs, CRM tools, and chat software.
• Flexibility to work rotational shifts, including periodic weekend duty.

Responsabilidades

• Deliver high-quality customer care across live chat, email, and phone (inbound and outbound).
• Investigate, diagnose, and resolve pre- and post-sales issues including account setups, billing, and ad performance.
• Educate clients on platform features and self-service tools to promote independence.
• Spot recurring issues and route them to product engineering teams; log interactions in the CRM per data privacy rules.

Descrição da oferta de emprego

Role: Customer Support Specialist – Turkish Speaker

Location:

Lisbon, Portugal (100% On-Site; no remote setups or relocation packages offered)

Eligibility:

Must currently reside in Portugal with active, valid local work authorization

Experience:

Entry-Level (Paid training provided; BPO, customer care, or digital advertising background preferred)

Compensation:

Base salary + monthly performance bonuses + daily meal allowance + Day-1 private health & life insurance

Job Overview

Join a premier global technology and social platform in Lisbon as a Turkish-speaking Customer Support Specialist. Acting as a frontline brand ambassador and digital consultant for small and mid-sized businesses (SMBs), you will handle client inquiries, resolve technical challenges, and help accounts maximize their advertising and platform performance.

Core Responsibilities

• Multichannel Support: Deliver high-quality customer care across live chat, email ticketing, and phone (inbound and outbound).
• Issue Resolution: Investigate, diagnose, and resolve pre- and post-sales issues covering account setups, billing, ad campaign performance, and technical errors.
• Merchant Guidance: Educate clients on platform features and self-service tools to promote account independence.
• Bug Escalation: Spot recurring technical trends, account glitches, or customer feedback and route them to product engineering teams.
• Data Logging: Maintain structured, accurate interaction records in the CRM database in strict compliance with data privacy standards.

Candidate Profile

Mandatory Requirements:

• Language Proficiency: Fluent command of written and spoken Turkish, alongside B2+ level English for software tools, internal communications, and training.
• Residency & Work Rights: Current physical residence in Portugal with immediate, legal authorization to work on-site in Lisbon (no sponsorship available).
• Digital Literacy: High computer proficiency with the ability to manage multi-tab setups, CRM tools, and chat software simultaneously.
• Schedule Agility: Flexibility to work rotational shifts, including periodic weekend duty.

Preferred Criteria:

• Prior experience in contact centers, customer success, BPO environments, or digital marketing is beneficial, though proactive candidates with strong empathy are encouraged to apply.

Benefits & Workplace Culture

• Fully paid initial training program with ongoing professional development workshops.
• Clear internal progression pathways into Quality Assurance, Team Leadership, and Operations.
• Modern Lisbon workspace equipped with collaborative lounges, dining options, and regular team social events.

Application Process

Submit an updated CV written in English. Local candidates meeting the residence, work authorization, and language requirements will be contacted promptly for a preliminary screening call.