Turkish Speaking Customer Support Representative

Ignite; Sintra; Presencial; EUR 22 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Health & life insurance

Resumo da oferta

Ignite in Lisbon, Portugal is seeking an entry-level Customer Support Specialist fluent in Turkish to join our on-site team. You will receive paid training and help SMBs optimize their advertising and platform performance.

Responsibilities include omnichannel support via chat, email, and phone, plus troubleshooting, coaching on self-service features, and CRM documentation. English proficiency is required for internal comms.

Qualificações

• Fluent Turkish language required.
• B2+ English for internal comms and training.
• Experience in customer support or a BPO environment preferred.
• Strong digital literacy with CRM proficiency.
• Willingness to work on-site in Lisbon.

Responsabilidades

• Provide multichannel customer support via live chat, email, and phone.
• Investigate and resolve account and billing issues.
• Coach merchants on self-service features to boost campaign performance.
• Escalate recurring technical issues to engineering with clear data.
• Document interactions accurately in the CRM per data-protection rules.

Conhecimentos

Turkish language

English (B2+)

CRM tools

Customer support

Multitasking

Ferramentas

CRM software

Live chat

Descrição da oferta de emprego

Role: Customer Support Specialist – Turkish Speaker

Location: Lisbon, Portugal (100% On-Site; no remote setups or relocation packages offered)

Work Eligibility: Must currently reside in Portugal with active, valid local work authorization

Experience Level: Entry-Level (Paid training provided; BPO, customer care, or digital advertising background preferred)

Remuneration: Base salary + monthly performance bonuses + daily meal allowance + Day-1 private health & life insurance

Job Summary

Become a key brand ambassador and digital consultant for a premier global tech and social media platform in Lisbon. In this role, you will assist small and mid-sized businesses (SMBs) by resolving technical issues, handling client inquiries, and helping merchants optimize their advertising and platform performance.

Core Responsibilities

• Omnichannel Engagement: Provide top-tier customer care via live chat, email ticketing, and phone (inbound and outbound).
• Technical Troubleshooting: Investigate and resolve pre- and post-launch account configurations, billing inquiries, ad performance issues, and system glitches.
• Merchant Support: Coach business clients on self-service features to increase account autonomy and campaign efficiency.
• Feedback Escalation: Identify trends in technical errors or platform bugs and elevate actionable data to technical engineering units.
• CRM Administration: Document interaction details accurately in the internal CRM while adhering to global data protection guidelines.

Candidate Profile

Mandatory Requirements:

• Language Proficiency: Fluent command of spoken and written Turkish, paired with B2+ English proficiency for internal comms, tools, and training.
• Residency & Authorization: Physical presence in Portugal with valid, immediate legal authorization to work on-site in Lisbon (visa sponsorship is not available).
• Digital Fluency: Strong computer literacy, including the ability to multitask across browser tabs, CRM tools, and chat software seamlessly.
• Shift Flexibility: Openness to working rotating schedules, including occasional weekend shifts.

Preferred Criteria:

• Background in customer success, contact centers, BPO operations, or digital media is a plus, though empathetic fast learners are strongly encouraged to apply.

What We Offer

• Fully funded initial training coupled with continuous professional skill-building sessions.
• Structured internal advancement opportunities into Operations, Quality Assurance, and Team Leadership roles.
• State-of-the-art Lisbon facility featuring dynamic lounge areas, dining facilities, and team-building events.