Turkish Speaking Customer Support Representative

Ignite; Lisboa; Presencial; EUR 18 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully paid onboarding

Career progression opportunities

Modern Lisbon office

Resumo da oferta

Ignite is seeking a Turkish-speaking Customer Advisor to join our Lisbon team, delivering expert customer care across chat, email, and phone channels for SMB clients.

You will help clients optimize ad spend, resolve technical issues, and learn how to guide merchants through platform tools. The role requires living in Portugal with full work rights and flexibility for rotating shifts.

Qualificações

• Turkish language fluency (speaking and writing) required.
• Reside in Portugal with right to work on-site in Lisbon.
• Strong digital literacy and ability to navigate CRM tools.
• Willingness to work rotational shifts, including weekends.

Responsabilidades

• Provide multichannel customer support via chat, email, and phone.
• Troubleshoot advertising and billing issues.
• Educate merchants on platform tools to self-manage campaigns.
• Log interactions in CRM with data privacy in mind.

Conhecimentos

Turkish language

English proficiency

CRM tools

Ferramentas

CRM software

Chat software

Descrição da oferta de emprego

Role: Customer Advisor – Turkish Speaker

Location: Lisbon, Portugal (100% On-Site; no remote setups or relocation packages offered)

Eligibility: Must currently reside in Portugal with valid, full-time local work authorization

Experience: Entry-level (Comprehensive paid training provided; customer support or digital media experience is a plus)

Compensation: Competitive base pay + monthly performance bonuses + daily meal allowance + Day-1 private health & life insurance

Position Overview

Join our Lisbon team as a Turkish-speaking Customer Advisor representing a world-leading social media and technology brand. Serving as a dedicated consultant for small and medium-sized businesses (SMBs), you will guide clients through social commerce and advertising solutions to help them grow their online presence, optimize ad spend, and resolve technical issues.

Primary Responsibilities

• Multichannel Communication: Deliver professional customer care via chat, email, and inbound/outbound phone interactions.
• Issue Resolution: Troubleshoot pre- and post-launch ad performance issues, billing disputes, account settings, and technical glitches.
• Merchant Education: Coach business clients on platform tools to empower them to manage campaigns independently.
• Product Insights: Identify recurring software bugs or customer feedback trends and route them to product engineering teams.
• Record Keeping: Maintain precise interaction logs in the CRM system in full compliance with data privacy standards.

Candidate Profile

Core Requirements

• Language Proficiency: Fluent spoken and written Turkish, plus B2+ level English for software tools, internal communications, and training.
• Location & Rights: Current physical residence in Portugal with full legal entitlement to work on-site in Lisbon.
• Digital Literacy: Strong computer skills, including the ability to navigate multiple browser tabs, CRM tools, and chat software simultaneously.
• Shift Flexibility: Adaptability to work rotational shift schedules, including potential weekend shifts.

Preferred Criteria

• Prior experience in contact centers, customer service, or digital advertising is beneficial, though fast learners with high empathy are encouraged to apply.

Perks & Benefits

• Fully paid onboarding program followed by continuous skills development.
• Clear career progression paths into leadership, quality assurance, or operational roles.
• Modern Lisbon office featuring collaborative spaces, dining facilities, and regular team social events.