Turkish Speaking Customer Advisors Support in Lisbon

CallForTalents; Lisboa; Presencial; EUR 18 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Full training over 15 days

Collaborative environment

Resumo da oferta

CallForTalents in Lisbon is seeking a dedicated Customer Support Specialist to assist SMB clients in Turkish and English across chat, email, and phone. You will handle outbound follow-ups, provide pre- and post-sales support, and guide users through the platform to maximize their experience.

The role emphasizes proactive issue identification, cross-team collaboration, and a customer-first approach in a dynamic environment.

Qualificações

• Fluent Turkish speaker with strong command of English (B2).
• Excellent communication and problem-solving skills.
• Ability to handle multiple channels of communication (chat, email, phone).
• Strong customer service focus with the ability to manage and resolve client queries.

Responsabilidades

• Provide high-quality support to SMB clients across chat, email, and phone in Turkish and English.
• Make outbound calls for email inquiries and chat follow-ups.
• Offer pre- and post-sales support for self-service products.
• Guide clients through product and tool usage to enhance their experience.
• Identify trends and recurring issues and provide solutions.
• Collaborate with internal teams to resolve client issues quickly and efficiently.

Conhecimentos

Turkish fluency

English proficiency

Multichannel support

Customer service mindset

Descrição da oferta de emprego

Key Responsibilities

• Provide high-quality support to SMB clients across multiple channels (chat, email, and phone) in both Turkish and English.
• Make outbound calls for email inquiries and when necessary for chat, ensuring timely and effective query resolution.
• Offer pre- and post-sales support for self-service products.
• Guide clients through product and tool usage to enhance their experience.
• Identify common trends and recurring problems that affect multiple SMB clients and provide solutions to address these challenges.
• Collaborate with internal teams to ensure client issues are resolved quickly and efficiently.

Requirements

• Fluent Turkish speaker with a strong command of English (B2).
• Excellent communication and problem-solving skills.
• Ability to handle multiple channels of communication (chat, email, phone).
• Strong customer service focus with the ability to manage and resolve client queries.
• Proactive approach to identifying client needs and improving their experience with the platform.

Benefits

• Full training provided over 15 working days.
• Work in a dynamic and collaborative environment.