Turskish Customer Support Agent - Lisbon

KultureTalent - Global Talent; Lisboa; On-site; EUR 18,000 - 30,000; Full time

Benefits offered by this job

Relocation package

Job summary

KultureTalent - Global Talent in Lisbon seeks a Turkish Customer Support Agent to handle inquiries via email, chat, and social channels, while adapting brand voice.

Fluency in Turkish with good English, proficiency in Microsoft Office, and a proactive, customer-focused attitude are essential. Relocation packages are available for eligible profiles.

Qualifications

• Native or near native level of Turkish
• Good level of English
• Microsoft Office Knowledge
• Dynamic and Proactive
• Experience with attending customers will be a plus

Responsibilities

• Assist users with inquiries and support issues via email, chat, social channels and phone
• Adapt the brand voice and tone for interactions across private and public channels
• Respond to inbound requests, document case information, and escalate to higher tiers as defined

Skills

Turkish language

English language

Dynamic and Proactive

Customer-facing experience

Tools

Microsoft Office

Job description

Turskish Customer Support Agent - Lisbon

About the job Turskish Customer Support Agent - Lisbon

RESPONSABILITIES:

• Ability to assist users with General Inquiries, and support issues via phone but mainly trough email/chat/social/social messaging channels (as assigned)
• Ability to adapt the brands voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, eCommerce reviews) channels.
• Respond appropriately to customer escalations and elevate issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests, document relevant case information

REQUIREMENTS:

• Native or near native level of Turskish
• Good level of English
• Microsoft Office Knowledge
• Dynamic and Proactive
• Experience with attending customers will be a plus

(Relocation package for some profiles will be available)