Turkish-Speaking Ad Support Specialist — Lisbon (On-site)

Cross Border Talents; Lisboa; Presencial; EUR 17 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance from day one

Resumo da oferta

Cross Border Talents is seeking a Turkish-speaking Advertiser Support Specialist to assist small and medium-sized businesses using a leading social media advertising platform. This on-site BPO role combines client assistance, technical troubleshooting, and digital advertising support across phone, email, and live chat.

Key responsibilities include pre- and post-sales support, product and account guidance, issue troubleshooting, and reporting bugs.

Qualificações

• Fluent Turkish language skills.
• Confident level of English, including the ability to complete training in English.
• Strong communication and problem-solving skills.
• Comfortable providing support through phone, email, and live chat.
• Interest in digital advertising and social media tools.
• Availability to work on-site in Lisbon.
• Flexibility to work rotational shifts, including weekends.

Responsabilidades

• Provide pre-sales and post-sales support to advertisers via phone, email, and live chat.
• Assist clients with advertising products, tools, and account-related questions.
• Troubleshoot technical issues and report potential system bugs.
• Make outbound calls when necessary to ensure cases are resolved promptly.
• Identify recurring problems and trends affecting multiple advertisers.
• Deliver a professional and customer-focused experience throughout each interaction.

Conhecimentos

Turkish language

English proficiency

Communication

Problem solving

Multichannel support

Digital advertising interest

On-site availability Lisbon

Rotational shifts

Descrição da oferta de emprego

Cross Border Talents is seeking a Turkish-speaking Advertiser Support Specialist to assist small and medium-sized businesses using a leading social media advertising platform. This on-site BPO role combines client assistance, technical troubleshooting, and digital advertising support across phone, email, and live chat.

Key responsibilities include pre- and post-sales support, product and account guidance, issue troubleshooting, and reporting bugs.