Turkish-Speaking Technical Product Specialist – Digital Ads

Concentrix; Lisboa; Presencial; EUR 25 000 - 38 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Central Lisbon location

Paid training

Referral bonus

Resumo da oferta

Concentrix in Lisbon, Portugal, is seeking a Technical Product Specialist (Turkish-Speaking) to support our digital ads clients on-site. You will troubleshoot and resolve product issues, assist advertisers, and contribute to service improvements.

The role offers on-site work, training, and opportunities for career growth within a global tech leader. Fluency in Turkish and English, plus marketing experience, are required, and you will collaborate with cross-functional teams.

Qualificações

• Fluent Turkish (C1) and English (B2) required.
• Degree in Marketing or related field.
• Experience in Digital Marketing and paid campaigns mandatory.
• Experience in a Contact Centre or Advertising Tech service environment.
• Ability to work well in a team and independently.
• Familiarity with social media platforms and digital advertising.

Responsabilidades

• From the start, proactively seek initiatives to improve service and user experience.
• Handle end-to-end product troubleshooting and customer support for advertising products via email and chat.
• Collaborate with Product Operations & Eng teams to resolve diverse queries (technical or product-related).
• Maintain and improve Customer Satisfaction metrics by ensuring quality across touchpoints.
• Ensure adherence to service levels across channels and target productive outcomes for customers.
• Partner with in-house technical specialists to educate advertisers on product features and common issue types.

Conhecimentos

Turkish (C1)

English (B2)

Digital Marketing Experience

Paid Campaign Management

Contact Centre Experience

Teamwork & Independence

Social Media Usage

Formação académica

Marketing degree

Descrição da oferta de emprego

Concentrix in Lisbon, Portugal, is seeking a Technical Product Specialist (Turkish-Speaking) to support our digital ads clients on-site. You will troubleshoot and resolve product issues, assist advertisers, and contribute to service improvements.

The role offers on-site work, training, and opportunities for career growth within a global tech leader. Fluency in Turkish and English, plus marketing experience, are required, and you will collaborate with cross-functional teams.