Turkish-Speaking Advertiser Support Specialist

Cross Border Talents; Lisboa; Presencial; EUR 17 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance from day one

Resumo da oferta

Cross Border Talents is seeking a Turkish-speaking Advertiser Support Specialist to assist small and medium-sized businesses using a leading social media advertising platform. This on-site BPO role combines client assistance, technical troubleshooting, and digital advertising support across phone, email, and live chat.

Key responsibilities include pre- and post-sales support, product and account guidance, issue troubleshooting, and reporting bugs.

Qualificações

• Fluent Turkish language skills.
• Confident level of English, including the ability to complete training in English.
• Strong communication and problem-solving skills.
• Comfortable providing support through phone, email, and live chat.
• Interest in digital advertising and social media tools.
• Availability to work on-site in Lisbon.
• Flexibility to work rotational shifts, including weekends.

Responsabilidades

• Provide pre-sales and post-sales support to advertisers via phone, email, and live chat.
• Assist clients with advertising products, tools, and account-related questions.
• Troubleshoot technical issues and report potential system bugs.
• Make outbound calls when necessary to ensure cases are resolved promptly.
• Identify recurring problems and trends affecting multiple advertisers.
• Deliver a professional and customer-focused experience throughout each interaction.

Conhecimentos

Turkish language

English proficiency

Communication

Problem solving

Multichannel support

Digital advertising interest

On-site availability Lisbon

Rotational shifts

Descrição da oferta de emprego

We are looking for a Turkish-Speaking Advertiser Support Specialist to support small and medium-sized businesses using a leading social media advertising platform.

This is an on-site BPO customer support role combining client assistance, technical troubleshooting, and digital advertising support across phone, email, and live chat.

Key Responsibilities

• Provide pre-sales and post-sales support to advertisers via phone, email, and live chat.
• Assist clients with advertising products, tools, and account-related questions.
• Troubleshoot technical issues and report potential system bugs.
• Make outbound calls when necessary to ensure cases are resolved promptly.
• Identify recurring problems and trends affecting multiple advertisers.
• Deliver a professional and customer-focused experience throughout each interaction.

Requirements

• Fluent Turkish language skills.
• Confident level of English, including the ability to complete training in English.
• Strong communication and problem-solving skills.
• Comfortable providing support through phone, email, and live chat.
• Interest in digital advertising and social media tools.
• Availability to work on-site in Lisbon.
• Flexibility to work rotational shifts, including weekends.

Working Schedule

• Monday to Sunday, between 06:00 and 23:00.
• Rotational shift pattern.
• Eight working hours per day plus a one-hour lunch break.
• Total of 40 working hours per week.

Training and Contract

• 17 days of training delivered in English.
• Training duration: 8 hours per day.
• Training may begin between 08:30 and 09:30.
• Estimated contract duration: 12 months.
• Health insurance provided from the first day of employment.

Compensation & Benefits

• Minimum monthly cash compensation: €1,436.16
• Monthly instalments of Christmas and holiday allowances are included.
• daily meal allowance.
• A performance and/or attendance bonus may also apply.
• Taxes and 11% social security contributions are deducted according to the employee's individual profile.

Final salary, schedule, training, and contractual conditions will be confirmed during the official offer process.