Turkish Ad Support Specialist – On-site Lisbon

Cross Border Talents; Porto; Presencial; EUR 15 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Daily meal allowance

Christmas/holiday allowances

Performance/attendance bonus

Resumo da oferta

Cross Border Talents in Lisbon seeks a Turkish-speaking Advertiser Support Specialist to assist small and medium-size advertisers on a leading social media platform. This on-site BPO role combines client assistance, technical troubleshooting, and digital advertising support via phone, email, and live chat.

You will handle pre- and post-sales inquiries, guide advertisers through products, troubleshoot issues, and relay trends to improve service.

Qualificações

• Fluent Turkish language skills.
• Confident English with training in English.
• Strong communication and problem‑solving skills.
• Comfortable supporting via phone, email and live chat.
• Interest in digital advertising and social media tools.
• Availability to work on-site in Lisbon.
• Ability to work rotational shifts, including weekends.

Responsabilidades

• Provide pre-sales and post-sales support to advertisers via phone, email, and live chat.
• Assist clients with advertising products, tools, and account questions.
• Troubleshoot technical issues and report potential system bugs.
• Make outbound calls to ensure cases are resolved promptly.
• Identify recurring problems and trends affecting multiple advertisers.
• Deliver a professional, customer-focused experience in every interaction.

Conhecimentos

Turkish language

English (training)

Strong communication

Problem solving

Multi-channel support (phone, email, &

Descrição da oferta de emprego

Cross Border Talents in Lisbon seeks a Turkish-speaking Advertiser Support Specialist to assist small and medium-size advertisers on a leading social media platform. This on-site BPO role combines client assistance, technical troubleshooting, and digital advertising support via phone, email, and live chat.

You will handle pre- and post-sales inquiries, guide advertisers through products, troubleshoot issues, and relay trends to improve service.