Customer Success Team Lead — Hybrid, Analytics & Growth

Kulture Talent; Viseu; Híbrido; EUR 35 000 - 55 000; Tempo integral

Resumo da oferta

KultureTalent - Global Talent in Lisbon seeks a Dutch-speaking CS Team Leader to guide a multilingual team in a fast-paced setting. You will motivate, coach, and monitor team performance, balancing workload while optimizing processes to improve service quality.

The role demands proactive leadership, strong communication, and effective resource planning. Responsibilities include handling escalations, reporting metrics, and collaborating with management to drive strategic improvements across the

Qualificações

• Dutch-speaking with leadership experience.
• Experience guiding a multilingual customer service team.
• Ability to balance workload and optimize processes.

Responsabilidades

• Guide a multilingual CS team in a fast-paced environment.
• Motivate, coach, and monitor team performance.
• Handle escalations and report metrics.
• Collaborate with management to drive strategic improvements in Lisbon.

Conhecimentos

Dutch language

Team leadership

Coaching

Performance monitoring

Escalation handling

Metrics reporting

Process optimization

Descrição da oferta de emprego

KultureTalent - Global Talent in Lisbon seeks a Dutch-speaking CS Team Leader to guide a multilingual team in a fast-paced setting. You will motivate, coach, and monitor team performance, balancing workload and optimizing processes to improve overall service quality. Responsibilities include handling escalations, reporting metrics, and collaborating with management to drive strategic improvements and actions across the customer service function in Lisbon.

Customer Success Team Lead — Hybrid, Analytics & Growth
Piedade, Portuguese Republic, PT