Amadeus Travel Manager (Italian)

Careerxtra; Lisboa; Hybrid; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Mental health support

Commuter benefits & connectivity stipd

Dynamic, international team withcareer

Job summary

Careerxtra is seeking an Amadeus Travel Manager (Italian) to support our Italian-speaking business travelers. The role is remote in Portugal or hybrid in Lisbon, with office options and full-time employment.

You will deliver personalized support, resolve travel and technical issues, stay current with industry knowledge, and collaborate with global teams to drive continuous improvement and strong client relationships.

Qualifications

• Proficient in Italian (C1+) and English (C1+) for client communication.
• GDS experience with Sabre, Amadeus, or Galileo.
• Background in travel, tourism, or hospitality customer service.
• Strong communication and collaborative skills.
• Willing to work rotating schedules.

Responsibilities

• Provide personalized support to Italian-speaking business travelers.
• Resolve travel and technical issues promptly, from queries to emergencies.
• Stay updated on travel industry knowledge to deliver best-in-class service.
• Collaborate with global teams to improve products and processes.
• Build relationships and meet performance targets with clients.

Skills

GDS experience

Italian (C1+) & English (C1+)

Customer service experience

Strong communication & collaboration

Tools

Gmail

Zendesk

Slack

Salesforce

Job description

About the job Amadeus Travel Manager (Italian)

Location: Remote in Portugal OR Hybrid in Lisbon (Office Options)

Employment Type: Full-time

If you haveGDS experienceand a passion for excellent B2B service, this is your opportunity to make aglobal impact.

What You'll Do (Your Responsibilities)

As a key expert and the primary point of contact for our Italian-speaking business clients, you will:

• Personalized Support:Provide dedicated and personalized support to business travelers.
• Problem Solving:Proactively resolve travel and technical issues, from simple queries to urgent emergencies.
• Industry Expertise:Stay updated with travel industry knowledge to ensure the delivery of best-in-class service.
• Continuous Improvement:Collaborate with global teams and share essential feedback for the continuous improvement of products and processes.
• Client Relationships:Meet and exceed performance targets while building strong relationships with clients.

What We're Looking For (Your Profile)

To succeed in this role, the following qualifications aremandatory and essential:

• Language Skills:Professional fluency in Italian (C1+) and English (C1+)is required.
• GDS Experience:Proven experiencein usingGDS systems(Sabre, Amadeus, or Galileois mandatory).
• Service Background:A history incustomer service, preferably within the travel, tourism, or hospitality sectors.
• Soft Skills:Metrics-driven, with excellent communication skills and a facility for collaboration.
• Technical Knowledge:Familiarity with modern tools (e.g., Gmail, Zendesk, Slack, Salesforce is a bonus).
• Availability:Flexibility to workrotating schedules(Monday to Sunday, between 7 AM and 10 PM).

What You'll Get (Your Benefits)

• Competitive salary + performance-based rewards
• Mental health support
• Commuter benefits & connectivity stipends
• A dynamic, international team with career growth opportunities