Travel Success & Adoption Lead

Amadeus; Lisboa; Hybrid; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Hybrid working model

Great opportunities to learn

A caring environment

A diverse and inclusive community

Job summary

Amadeus in Lisbon seeks a Customer Success Manager to work with travel sellers, helping them derive value from our solutions and grow their business with confidence. You will guide onboarding, manage relationships, conduct business reviews, and collaborate with internal teams to ensure a seamless experience.

Fluency in English is required, and knowledge of additional European languages is a plus. This role offers a hybrid work model and opportunities to learn and grow within a truly global

Qualifications

• Experience in customer-facing roles such as CS, AM, or Sales.
• Familiarity with travel industry, travel technology, or distribution systems.
• Experience managing customer relationships and conducting business reviews.
• Proficiency with CRM tools and success platforms.
• Fluency in English; knowledge of additional European languages is a plus.

Responsibilities

• Build and maintain strong relationships with travel sellers, serving as a trusted partner.
• Support product adoption and engagement to create clear business value.
• Conduct regular performance and planning discussions with customers.
• Monitor customer needs proactively, addressing risks and ensuring satisfaction.
• Collaborate with internal teams to ensure a seamless customer experience.
• Guide new customers during onboarding and implementation of products and services.
• Identify opportunities for additional value-driven solutions in collaboration with Sales.
• Collect customer feedback and market insights to influence service improvements.
• Maintain accurate customer information and account documentation in management systems.

Skills

Customer Success

Account Management

Sales

CRM Tools

English Fluency

Tools

CRM Platforms

Job description

Amadeus in Lisbon seeks a Customer Success Manager to work with travel sellers, helping them derive value from our solutions and grow their business with confidence. You will guide onboarding, manage relationships, conduct business reviews, and collaborate with internal teams to ensure a seamless experience.

Fluency in English is required, and knowledge of additional European languages is a plus. This role offers a hybrid work model and opportunities to learn and grow within a truly global