Travel Solutions Customer Success Partner

Amadeus IT Group; Lisboa; Híbrido; EUR 42.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Hybrid work model

Global opportunities

Learning opportunities

Collaborative culture

Diversity & inclusion

Employee wellbeing

International stability

Descripción de la vacante

Amadeus IT Group in Lisbon is seeking a results-driven Customer Success Manager to partner with travel sellers and maximize value from our solutions. You will nurture long-term relationships, guide onboarding, and ensure successful adoption of products and services.

You will engage with customers, conduct business reviews, monitor satisfaction, and collaborate with internal teams to deliver a seamless experience while identifying opportunities for additional value.

Formación

• Experience in customer-facing roles such as Customer Success, Account Management, or Sales.
• Familiarity with the travel industry, travel technology, or distribution systems.
• Experience managing customer relationships and conducting business reviews.
• Proficiency with Customer Relationship Management (CRM) tools and success platforms.
• Fluency in English; knowledge of additional European languages is a plus.

Responsabilidades

• Build and maintain strong relationships with travel sellers, serving as a trusted partner.
• Support product adoption and engagement to create clear business value.
• Conduct regular performance and planning discussions with customers.
• Monitor customer needs proactively, addressing risks and ensuring satisfaction.
• Collaborate with internal teams to ensure a seamless customer experience.
• Guide new customers during onboarding and implementation of products and services.
• Identify opportunities for additional value-driven solutions in collaboration with Sales.
• Collect customer feedback and market insights to influence service improvements.
• Maintain accurate customer information and account documentation in management systems.

Conocimientos

Customer-facing experience

CRM proficiency

Travel industry knowledge

Business reviews

English fluency

Herramientas

CRM tools & platforms

Descripción del empleo

Amadeus IT Group in Lisbon is seeking a results-driven Customer Success Manager to partner with travel sellers and maximize value from our solutions. You will nurture long-term relationships, guide onboarding, and ensure successful adoption of products and services.

You will engage with customers, conduct business reviews, monitor satisfaction, and collaborate with internal teams to deliver a seamless experience while identifying opportunities for additional value.