Customer Success Manager

Amadeus; Lisboa; Hybrid; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Hybrid working model

Great opportunities to learn

A caring environment

A diverse and inclusive community

Job summary

Amadeus in Lisbon seeks a Customer Success Manager to work with travel sellers, helping them derive value from our solutions and grow their business with confidence. You will guide onboarding, manage relationships, conduct business reviews, and collaborate with internal teams to ensure a seamless experience.

Fluency in English is required, and knowledge of additional European languages is a plus. This role offers a hybrid work model and opportunities to learn and grow within a truly global

Qualifications

• Experience in customer-facing roles such as CS, AM, or Sales.
• Familiarity with travel industry, travel technology, or distribution systems.
• Experience managing customer relationships and conducting business reviews.
• Proficiency with CRM tools and success platforms.
• Fluency in English; knowledge of additional European languages is a plus.

Responsibilities

• Build and maintain strong relationships with travel sellers, serving as a trusted partner.
• Support product adoption and engagement to create clear business value.
• Conduct regular performance and planning discussions with customers.
• Monitor customer needs proactively, addressing risks and ensuring satisfaction.
• Collaborate with internal teams to ensure a seamless customer experience.
• Guide new customers during onboarding and implementation of products and services.
• Identify opportunities for additional value-driven solutions in collaboration with Sales.
• Collect customer feedback and market insights to influence service improvements.
• Maintain accurate customer information and account documentation in management systems.

Skills

Customer Success

Account Management

Sales

CRM Tools

English Fluency

Tools

CRM Platforms

Job description

Job Title

Customer Success Manager

Role Purpose:

As a Customer Success Manager, you will work closely with travel sellers to ensure they gain maximum value from our solutions. You will foster long-term partnerships, support their goals, and contribute to their success while helping them grow their business with confidence.

Key Responsibilities:

• Build and maintain strong relationships with travel sellers, serving as a trusted partner.
• Support product adoption and engagement to create clear business value.
• Conduct regular performance and planning discussions with customers.
• Monitor customer needs proactively, addressing risks and ensuring satisfaction.
• Collaborate with internal teams to ensure a seamless customer experience.
• Guide new customers during onboarding and implementation of products and services.
• Identify opportunities for additional value-driven solutions in collaboration with Sales.
• Collect customer feedback and market insights to influence service improvements.
• Maintain accurate customer information and account documentation in management systems.

Preferred Experience and Skills:

• Experience in customer-facing roles such as Customer Success, Account Management, or Sales.
• Familiarity with the travel industry, travel technology, or distribution systems.
• Experience managing customer relationships and conducting business reviews.
• Proficiency with Customer Relationship Management (CRM) tools and success platforms.
• Fluency in English; knowledge of additional European languages is a plus.

The ideal person for this role demonstrates curiosity, flexibility, and a collaborative mindset, focusing on driving customer value and building trust-based partnerships.

What we can offer you

• A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer.
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• A hybrid working model - We want our employees to do their best work, however the hybrid model works best for them.
• A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
• A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, andas a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation,age, beliefs, disability or any other characteristics protected by law.

Be aware of recruitment scams

Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.