Travel & Expenses Support Specialist - German Speaker

Airbus; Coimbra; Hybrid; EUR 17,000 - 21,000; Full time

Benefits offered by this job

Diverse career opportunities

Hybrid working model

Modern office near public transport

Onboarding program

Job summary

Airbus Portugal SA is hiring a Travel & Expenses Customer Support professional in Coimbra to assist German-speaking travelers. You will handle calls, emails and chats with a customer-centric approach, using ServiceNow and Google Workspace tools.

The role requires 1+ year in customer support, fluency in English and German, and the ability to provide accurate information while following company policies. A hybrid work model and a modern office are offered.

Qualifications

• 1+ year work experience in customer support or contact center.
• Fluency in English and German.
• Strong phone handling skills and active listening.

Responsibilities

• Manage incoming calls, emails and chats with a positive tone.
• Identify customer needs to ensure satisfaction and provide accurate information.
• Use Airbus policies and guidelines to resolve issues and document interactions.
• Maintain records of customer interactions and follow up on unresolved cases.
• Meet team targets and adhere to communication procedures.

Skills

English-German fluency

Phone handling

Active listening

Customer service

Tools

ServiceNow

Google Workspace

KDS NEO

Job description

Airbus Portugal SA is hiring a Travel & Expenses Customer Support professional in Coimbra to assist German-speaking travelers. You will handle calls, emails and chats with a customer-centric approach, using ServiceNow and Google Workspace tools.

The role requires 1+ year in customer support, fluency in English and German, and the ability to provide accurate information while following company policies. A hybrid work model and a modern office are offered.