Customer Support - German Speaker - Work from Home

cross border talents; Lisboa; Remote; EUR 13,392 - 20,088; Full time

Benefits offered by this job

Primes de performance mensuelles

Assurance santé et dentaire

Formations continues

Remboursement des frais de vol jusqu'à 400€

Repas sur place et réductions sur divers services

Job summary

Une entreprise de premier plan dans le secteur des voyages recherche un représentant du service client parlant allemand, avec une forte attitude positive et d'excellentes compétences en communication. Ce poste à temps plein comprend une formation gratuite, un salaire compétitif, des primes mensuelles et divers avantages. Les candidats internationaux peuvent bénéficier d'un package de relocalisation, rendant cette opportunité attractive pour ceux qui souhaitent travailler de chez eux tout en soutenant une marque reconnue.

Qualifications

• Expérience en service client préférée.
• Capacité à travailler en horaires rotatifs.
• Identification des meilleurs solutions pour les besoins des clients.

Responsibilities

• Agir en tant que conseiller en voyages.
• Aider les clients à gérer leurs réservations et résoudre des problèmes.
• Fournir des informations sur les produits et services.

Skills

Compétences en communication

Esprit d'équipe

Écoute active

Job description

Customer Support - German Speaker - Work from Home

Job Openings: Customer Support - German Speaker - Work from Home

About the job

We are looking for native German speakers or fluent in English (B2) to work as Customer Service representatives in a call center environment in Lisbon, Portugal. Our client is the European leader in travel experiences.

Mission of the project:

• Act as a Travel Advisor
• Assist customers with managing their bookings and resolving issues or queries
• Provide information about products and services
• Counsel customers regarding the company's services
• Find the best solutions for customer needs

Requirements

• Availability to work in rotating shifts from Monday to Saturday, 8 am to 8 pm
• Excellent listening and communication skills
• Positive attitude and team spirit
• Customer service experience is preferred
• For non-EU applicants, a valid work permit or EU passport is mandatory
• A renewable 6-month contract (CDD) from day one, with potential for permanent employment (CDI)
• Full-time position (40 hours/week)
• Free training on software and product knowledge, plus ongoing training and development
• Base salary plus monthly performance bonus, daily meal allowance, monthly transportation allowance, and 2 extra salaries per year
• Private health insurance and dental plan after 6 months, with an on-site English-speaking doctor
• Regular assessments for potential advancement to roles like Quality Specialist, Team Leader, HR Recruiter, etc.
• Currently a work-from-home position, with equipment provided by the company
• When returning to the office: accessible location with public transport options
• Discounts at gyms, restaurants, beauty centers, pharmacies, and more
• On-site kitchen with utilities, weekly free fruit, and vending machines at reduced prices

Relocation Package for international candidates:

• Optional shared accommodation provided by the company, assistance with tax and bank setup, and reimbursement of flight costs up to €400