Travel & Expenses Customer Support - German Speaker

Airbus; Coimbra; On-site; EUR 17,000 - 21,000; Full time

Benefits offered by this job

Diverse career opportunities

Hybrid working model

Modern office near public transport

Onboarding program

Job summary

Airbus Portugal SA is hiring a Travel & Expenses Customer Support professional in Coimbra to assist German-speaking travelers. You will handle calls, emails and chats with a customer-centric approach, using ServiceNow and Google Workspace tools.

The role requires 1+ year in customer support, fluency in English and German, and the ability to provide accurate information while following company policies. A hybrid work model and a modern office are offered.

Qualifications

• 1+ year work experience in customer support or contact center.
• Fluency in English and German.
• Strong phone handling skills and active listening.

Responsibilities

• Manage incoming calls, emails and chats with a positive tone.
• Identify customer needs to ensure satisfaction and provide accurate information.
• Use Airbus policies and guidelines to resolve issues and document interactions.
• Maintain records of customer interactions and follow up on unresolved cases.
• Meet team targets and adhere to communication procedures.

Skills

English-German fluency

Phone handling

Active listening

Customer service

Tools

ServiceNow

Google Workspace

KDS NEO

Job description

Job Description

We are looking for Travel & Expenses Customer Support - German Speaker to join our GBS in Coimbra!

Responsibilities

• Manage incoming phone calls, emails and chat messages
• Maintain a positive and friendly tone with customers at all times
• Identify and assess Airbus travelers needs to achieve satisfaction and maintain professional customer support
• Build sustainable relationships and trust with Airbus travelers through open and interactive communication
• Provide accurate, valid and complete information by using the knowledge about Airbus Policies/guidelines, country specific Tax laws and usage of Expense reporting tools.
• Handle Airbus travelers complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and keep records of customer interactions
• Meet personal/Customer Care Team targets and call handling quotas
• Follow communication procedures, guidelines and policies

Requirements

Applicants must have:

• 1+ year work experience, ideally in Customer Support or Contact Center
• Fluency in English and German
• Strong phone contact handling skills and active listening

Applicants ideally should have:

• Proven customer support experience or experience as a Client Service Representative
• Good awareness of any potential compliance risks and committed to act with integrity
• Autonomous, proactive and able to take initiatives
• Ability to promote best practices when communicating with Airbus travelers
• Customer focus and ability to adapt/respond to different types of characters
• Strong knowledge of computer operation and standard office software (Service now, GOOGLE workplace)
• Ability to multitask, prioritize, and manage time effectively
• Resilient and strong self-control when handling customer complaints
• KDS NEO experience is preferred but not a prerequisite
• Ability to communicate clearly with end‑users, peers and management

Benefits

• Diverse career opportunities within Airbus European core countries or in other regions around the world.
• A hybrid working model, allowing you to combine onsite and offsite work.
• A modern office well connected to public transportation.
• A motivated and fun crew to grow and build and shape the GBS together.
• An intense and exciting onboarding experience.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company Details

• Company: Airbus Portugal SA
• Employment Type: Permanent
• Experience Level: Professional
• Job Family: Accounting

Diversity & Inclusion

• Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
• Airbus is, and always has been, committed to equal opportunities for all.
• As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [e-mail].

About Airbus

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking. Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide.

Further Information

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