Debug in French, Live in Porto: Helpdesk Support Technician (T3)

Cross Border Talents; Porto; Hybrid; EUR 21,000 - 28,000; Full time

Job summary

Cross Border Talents seeks a bilingual French/English Level-3 Helpdesk professional to diagnose and resolve client issues remotely. You will handle tickets and chats, join user calls, and document learnings to improve support quality.

Based in Porto with mostly remote work, you’ll have one office day per quarter in the Porto area and use tools like MySQL and Postman to test fixes and verify solutions.

Qualifications

• Native-level French and English (B2) are required.
• MySQL, Postman, Slack and MS Office skills.
• Curiosity, creativity and a willingness to learn are valued.

Responsibilities

• Receive support requests through tickets and chat.
• Join video calls with users who need level-3 help.
• Analyse errors and test fixes using tools like Postman and MySQL.
• Document what you learn and suggest improvements.

Skills

French (native)

English (B2)

MySQL

Postman

Slack

MS Office

Tools

Slack

MS Office

MySQL

Postman

Job description

Imagine this: you start your shift remotely, a user opens a ticket in French, and you find the root cause of the application error before your coffee gets cold.

A typical day

• Receive support requests through tickets and chat
• Join video calls with users who need level-3 help
• Analyse errors and test fixes using tools like Postman and MySQL
• Document what you learn and suggest improvements

You're a match if you have

• Native-level French and English B2
• MySQL, Postman, Slack and MS Office skills
• Curiosity, creativity and a willingness to learn

Details: Rotating Monday to Friday shifts (08:00–17:30), mostly remote, with one office day per quarter in the Porto area.
[e-mail] – French Helpdesk T3 – Porto