The Fixer Everyone Calls: French Helpdesk Support Technician (T3)

Cross Border Talents; Porto; Hybrid; EUR 30,000 - 42,000; Full time

Job summary

Cross Border Talents is seeking a third-level support specialist to help French-speaking users resolve complex issues via tickets, chat and video calls. You will troubleshoot, analyze errors, and ensure data accuracy to prevent incidents.

Remote-first role with rotating shifts (Mon-Fri, 08:00–17:30) and one office day per quarter near Porto, Portugal. Strong communication in French and English is required, plus knowledge of MySQL, Postman, Slack and MS Office.

Qualifications

• Native-level French and English B2.
• Knowledge of MySQL, Postman, Slack and MS Office.
• Strong troubleshooting and communication skills.

Responsibilities

• Solve technical problems that weren't resolved at level 2.
• Analyse application errors and help users fix them.
• Check customer data in databases to prevent mistakes.
• Suggest improvements to your supervisors based on the incidents you see.

Skills

French (native)

English (B2)

MySQL

Postman

Slack

MS Office

Troubleshooting

Communication

Tools

MySQL

Postman

Slack

MS Office

Job description

When the first and second lines of support run out of answers, the ticket lands on your desk. You'll be the third-level expert who solves complex application problems for French-speaking users, through tickets, chat and video calls.

What you'll do

• Solve technical problems that weren't resolved at level 2
• Analyse application errors and help users fix them
• Check customer data in databases to prevent mistakes
• Suggest improvements to your supervisors based on the incidents you see

What you bring

• Native-level French and English B2
• Knowledge of MySQL, Postman, Slack and MS Office
• Strong troubleshooting and communication skills

Setup

Remote-first, rotating shifts Monday to Friday between 08:00 and 17:30, one office day per quarter near Porto.