Do You Speak MySQL, Postman and French? Helpdesk Technician Wanted – Porto

Cross Border Talents; Porto; Híbrido; EUR 28.000 - 36.000; Tempo integral

Resumo da vaga

Cross Border Talents is seeking a French-speaking Helpdesk Support Technician (Tier 3) to handle high-depth support requests. You will perform third-level troubleshooting for applications and provide ticket, chat, and video-call assistance to French-speaking users.

The role is remote-first with rotating shifts and one office day per quarter near Porto, Portugal. Proficiency in French and English and hands-on experience with MySQL, Postman, Slack, and MS Office are valued.

Qualificações

• 3rd level troubleshooting for applications.
• Fluent in French with English at least B2.
• Experience with helpdesk tools and ticketing processes.

Responsabilidades

• Third-level troubleshooting for applications.
• Ticket, chat and video-call support for French-speaking users.
• Application error analysis and improvement suggestions.

Conhecimentos

French (native)

English (B2)

Typing speed

Written communication

Ferramentas

MySQL

Postman

Slack

MS Office

Descrição da vaga

If you read that title and thought that's me, keep reading.

We're looking for a French-speaking Helpdesk Support Technician (Tier 3) to handle the support requests that need technical depth.

Your toolbox

• MySQL
• Postman
• Slack and MS Office
• English B2, native-level French
• Fast typing and clear writing

Your missions

• Third-level troubleshooting for applications
• Ticket, chat and video-call support for French-speaking users
• Application error analysis and improvement suggestions

Setup:

Remote-first, rotating Monday to Friday shifts, one office day per quarter near Porto.
[e-mail] – French Helpdesk T3 – Porto