Debug in French, Live in Porto: Helpdesk Support Technician

Cross Border Talents; Porto; Hybrid; EUR 24,000 - 36,000; Full time

Job summary

Cross Border Talents in Porto searches for a dedicated French Helpdesk T3 specialist to handle tickets and live support for French-speaking users.

You will diagnose errors, run tests with Postman and MySQL, and document learnings to improve processes. Expect collaboration with remote teams and a quarterly Porto office day, with a mostly remote work pattern.

Ideal candidates are proactive, with strong communication in French and English, and a willingness to learn and adapt quickly.

Qualifications

• Native-level French and English (B2) proficiency.
• Experience with MySQL, Postman, Slack and MS Office.

Responsibilities

• Receive support requests through tickets and chat.
• Join video calls with users who need level-3 help.
• Analyse errors and test fixes using tools like Postman and MySQL.
• Document what you learn and suggest improvements.

Skills

French(native)

English (B2)

MySQL

Postman

Slack

MS Office

Tools

MySQL

Postman

Slack

MS Office

Job description

Imagine this: you start your shift remotely, a user opens a ticket in French, and you find the root cause of the application error before your coffee gets cold.

A typical day

• Receive support requests through tickets and chat
• Join video calls with users who need level-3 help
• Analyse errors and test fixes using tools like Postman and MySQL
• Document what you learn and suggest improvements

You're a match if you have

• Native-level French and English B2
• MySQL, Postman, Slack and MS Office skills
• Curiosity, creativity and a willingness to learn

Details: Rotating Monday to Friday shifts (08:00–17:30), mostly remote, with one office day per quarter in the Porto area.
[e-mail] – French Helpdesk T3 – Porto