Tier 1 Technical Support Specialist - French and English

Cross Border Talents; Porto; Hybrid; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Paid training

Supportive team leader

Career development paths

Friendly multicultural environment

Job summary

Cross Border Talents in Porto, Portugal is hiring technical support specialists for a bilingual role. You will resolve technical questions for customers, using clear diagnostic steps in French and English.

The position is hybrid in Porto, with onboarding and ongoing training. You will work with a multilingual team supporting an international client and contribute to knowledge base accuracy.

Qualifications

• Fluent in French and English.
• Excellent written and spoken command of the languages listed in this advert.
• Comfortable working with multiple systems at the same time.

Responsibilities

• Diagnose technical issues by phone, email or chat using structured troubleshooting steps.
• Guide customers through setup, configuration and product questions.
• Use data tools and queries to investigate account or system information.
• Document findings and hand over complex issues to second-line teams.
• Keep knowledge articles and internal notes accurate and up to date.

Skills

French

English

Job description

Looking for French and English speaking jobs in Porto, Portugal? We are hiring technical support specialists to join a multilingual team supporting an international client. In this role you will solve technical questions for customers using clear diagnostic steps. Fluency in French and English is essential, and your language skills will be used every day.

Key responsibilities

• Diagnose technical issues by phone, email or chat using structured troubleshooting steps.
• Guide customers through setup, configuration and product questions.
• Use data tools and queries to investigate account or system information.
• Document findings and hand over complex issues to second-line teams.
• Keep knowledge articles and internal notes accurate and up to date.

Requirements

• Fluent level in French and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

What we offer

• Paid training and onboarding before you take your first contacts.
• A supportive team leader and clear quality guidance.
• Career development paths and internal progression opportunities.
• A friendly, multicultural working environment.

Location and working arrangement

This is a hybrid position based in Porto, combining office and remote working. Working hours: confirmed during the interview process.