Technical Support Analyst - French and English

Cross Border Talents; Porto; Hybrid; EUR 13,000 - 21,000; Full time

Benefits offered by this job

Paid onboarding and training

Supportive team leader and guidance

Career development paths and internal

Job summary

Cross Border Talents in Porto is seeking a bilingual technical support specialist to assist an international client. You will diagnose technical questions and communicate in French and English daily to help customers resolve issues.

Join a hybrid Porto-based team with onboarding, ongoing guidance from a supportive leader, and clear career progression paths within a friendly, multicultural environment.

Qualifications

• Fluent level in French and English.
• Excellent written and spoken command of the languages listed in this advert.
• Professional, friendly and patient communication style.
• Comfort with computers and several systems simultaneously.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

Responsibilities

• Diagnose technical issues by phone, email or chat using structured troubleshooting steps.
• Guide customers through setup, configuration and product questions.
• Use data tools and queries to investigate account or system information.
• Document findings and hand over complex issues to second-line teams.
• Keep knowledge articles and internal notes accurate and up to date.

Skills

French language

English language

Communication skills

Customer service

Multitasking

Attention to detail

Teamwork

Job description

Looking for French and English speaking jobs in Porto, Portugal? We are hiring technical support specialists to join a multilingual team supporting an international client. In this role you will solve technical questions for customers using clear diagnostic steps. Fluency in French and English is essential, and your language skills will be used every day.

Key responsibilities

• Diagnose technical issues by phone, email or chat using structured troubleshooting steps.
• Guide customers through setup, configuration and product questions.
• Use data tools and queries to investigate account or system information.
• Document findings and hand over complex issues to second-line teams.
• Keep knowledge articles and internal notes accurate and up to date.

Requirements

• Fluent level in French and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

What we offer

• Paid training and onboarding before you take your first contacts.
• A supportive team leader and clear quality guidance.
• Career development paths and internal progression opportunities.
• A friendly, multicultural working environment.

Location and working arrangement

This is a hybrid position based in Porto, combining office and remote working. Working hours: confirmed during the interview process.