Technical Support Specialist (Dutch)

David Kennedy Recruitment; Lisboa; Hybrid; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Meal allowance

Transport allowance

22 days leave

Birthday day off

1-month probation

Equipment provided

Hybrid working model

Evening/weekend shifts from home

Job summary

David Kennedy Recruitment is partnering with a fast-growing customer experience company to hire Dutch-speaking Level 1 Technical Support Specialists for the eMobility team in Lisbon. The role provides first-line technical support for EV charging stations, with basic diagnostics, troubleshooting, and escalation as needed.

The position is hybrid and full-time, based in Lisbon, Portugal. Ideal candidates will be native Dutch speakers with strong English, prior tech-support experience, and a comfort

Qualifications

• Native-level Dutch
• Proficiency in English
• Previous customer-facing technical support experience
• Basic understanding of EV charging or IoT helpful

Responsibilities

• Respond to inquiries via phone, email and chat about EV charger functionality and usage
• Perform initial diagnostics on power, network, and UI issues
• Guide users through troubleshooting steps and configurations
• Escalate complex issues to Tier 2 or field teams
• Document findings accurately in the ticketing system
• Prioritize cases according to SLAs and severity
• Assist in knowledge management and trend analysis
• Maintain up-to-date knowledge of EV charger models and firmware

Skills

Dutch

English proficiency

Tech support experience

Cross-channel support

Tools

CRM systems

Job description

David Kennedy Recruitment is working with a fast-growing customer experience company that is seeking to onboard Dutch-speaking Level 1 Technical Support Specialists to join their eMobility team in Lisbon.

In this role, you provide first-line technical support to customers experiencing issues with electric vehicle charging stations, carrying out basic diagnostics, troubleshooting and escalation of more complex cases.

Position: Technical Support Specialist

Location: Lisbon, Portugal

Model: Hybrid

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Respond to customer enquiries via phone, email and chat regarding EV charger functionality, connectivity and usage

• Perform initial diagnostics covering power status, network connectivity and user interface issues

• Guide customers through standard troubleshooting steps, including resets, cable inspections and mobile app configuration

• Escalate unresolved or complex issues to Tier 2 support or field service teams

• Document technical findings and customer interactions accurately in the ticketing system

• Prioritise cases according to SLAs, warranty status and issue severity

• Monitor recurring technical issues and contribute to trend analysis and product reliability improvements

• Maintain up-to-date knowledge of EV charger models, firmware updates and support procedures

• Contribute to knowledge management and continuous improvement initiatives

• Follow safety and operational standards during remote support interactions

REQUIREMENTS:

• Native-level Dutch

• Proficiency in English

• Previous experience in a customer-facing technical support role, preferably in a call centre or eMobility environment

• Basic understanding of electrical systems, IoT devices and network troubleshooting, including Wi-Fi, Ethernet and SIM-based connectivity

• Ability to explain technical concepts clearly to non-technical users

• Experience using CRM and ticketing systems

• Comfortable working across different support channels, including voice, chat, email and back office

• Willingness to work in a 24/7 shift-based environment, including weekends and holidays

• Residence in the Lisbon area

• Availability to work in a hybrid setup
  

OFFER:

• Meal allowance

• Monthly transport allowance

• 22 days of annual leave

• Birthday day off

• 1-month probation period

• Company-provided equipment

• Hybrid working model

• Evening and weekend shifts can be worked from home