Dutch-speaking Technical Support Specialist – eMobility

Recruityard; Lisboa; Híbrido; EUR 25 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance up to €224.40/month

Transport allowance €40/month

Full paid training

Career development opportunities

Resumo da oferta

A leading eMobility support provider is seeking a Dutch-speaking Technical Support Specialist to join their team in Lisbon. This role involves providing technical assistance for electric vehicle charging stations, troubleshooting customer inquiries, and ensuring optimal user experience. Candidates should possess strong technical support experience, fluency in Dutch and English, and the ability to work flexible shifts. Career development opportunities are available in this hybrid work environment.

Qualificações

• Fluency in Dutch and good command of English.
• Experience in customer-facing technical support, preferably in a call center or IT/eMobility environment.
• Basic knowledge of IT, IoT, or electrical systems.
• Ability to work in rotating shifts, including weekends and holidays.
• Residence in the Lisbon area.

Responsabilidades

• Respond to customer inquiries regarding EV charger functionality and connectivity.
• Perform initial diagnostics and guide customers through troubleshooting steps.
• Escalate complex issues to higher-level support or field service teams.
• Maintain accurate documentation in the CRM system.
• Contribute to trend analysis and product improvements.

Conhecimentos

Fluency in Dutch

Good command of English

Experience in customer-facing technical support

Ferramentas

CRM systems

Descrição da oferta de emprego

Dutch-speaking Technical Support Specialist – eMobility

Location: Lisbon (Hybrid)

Contract: Full-time, Shift-based

We are currently looking for a Dutch-speaking Tier 1 Technical Support Specialist to join our growing support team in Lisbon. This is an excellent opportunity to support a global technology platform in the fast‑growing eMobility sector.

Role Overview

As the first point of contact for customers, you will provide technical assistance to users of electric vehicle (EV) charging stations. Your main goal is to ensure minimal downtime and a seamless customer experience by performing troubleshooting, escalating cases when needed, and documenting all findings accurately.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat regarding EV charger functionality and connectivity.
• Perform initial diagnostics and guide customers through troubleshooting steps.
• Escalate complex issues to higher-level support or field service teams.
• Maintain accurate documentation in the CRM system.
• Contribute to trend analysis and product improvements.

Candidate Profile

• Fluency in Dutch and good command of English.
• Experience in customer-facing technical support, preferably in a call center or IT/eMobility environment.
• Basic knowledge of IT, IoT, or electrical systems.
• Ability to work in rotating shifts, including weekends and holidays.
• Residence in the Lisbon area.

Benefits

• Meal allowance up to €224.40/month.
• Transport allowance €40/month.
• Full paid training provided.
• Career development opportunities in a growing company.

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