Tech Support Specialist with German – eMobility - Hybrid

Recruityard; Lisboa; Híbrido; EUR 24 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Fully paid training

Performance-based bonuses

Resumo da oferta

A leading eMobility company is seeking a Tier 1 Technical Support Specialist fluent in German to join their growing team in Lisbon. In this hybrid role, you'll assist customers with EV charging station issues, provide troubleshooting support, and escalate complex cases. Candidates should have strong communication skills and experience in technical support. This position offers a competitive compensation package, a structured training program, and opportunities for career progression.

Qualificações

• Experience in customer-facing technical support, preferably in a call center or eMobility.
• Basic understanding of electrical systems, IoT devices, and network troubleshooting.
• Comfortable using CRM and ticketing systems.

Responsabilidades

• Handle customer inquiries about EV charger functionality and connectivity.
• Perform first-level diagnostics and guide customers through troubleshooting steps.
• Escalate unresolved issues to Tier 2 support with clear documentation.

Conhecimentos

Fluency in German

Good command of English

Strong communication skills

Formação académica

High school diploma or equivalent

Ferramentas

MS Dynamics 365 Customer Service

Descrição da oferta de emprego

Tech Support Specialist with German – eMobility - Hybrid

Training is 100% on-site for the first 30 days in Corroios. Attendance is mandatory.

Position Overview

We are currently looking for a Tier 1 Technical Support Specialist fluent in German to join a growing support team in the eMobility sector.

This is a strong opportunity for professionals who are tech-oriented, customer-focused, and ready to support users of a global electric vehicle charging platform.

Job Summary

As a Level 1 Technical Support Specialist in our eMobility call center, you will be the first point of contact for customers experiencing issues with EV charging stations.

Your mission is simple and critical: resolve issues fast, minimize downtime, and deliver a high-quality customer experience.

You will handle basic troubleshooting, escalations, and support the smooth operation of EV charging infrastructure.

Main Responsibilities

• Handle customer inquiries via phone, email, and chat related to EV charger functionality, connectivity, and usage
• Perform first-level diagnostics (power status, network connectivity, user interface issues)
• Guide customers through standard troubleshooting steps (resets, cable checks, app configurations)
• Escalate unresolved or complex issues to Tier 2 support or field service teams with clear documentation
• Contribute to knowledge base improvements and operational efficiency
• Prioritize cases according to SLAs, warranty status, and issue criticality
• Accurately log all interactions and technical findings in the ticketing system (e.g., MS Dynamics 365 Customer Service)
• Identify and report recurring technical issues to support trend analysis and product improvements
• Stay up to date with EV charger models, firmware updates, and support procedures
• Ensure compliance with safety and operational standards during all remote interactions

Candidate Profile

• Fluency in German
• Good command of English
• High school diploma or equivalent (technical education or certifications are a plus)
• Experience in customer-facing technical support (call center, technical helpdesk, or eMobility preferred)
• Basic understanding of electrical systems, IoT devices, and network troubleshooting (Wi‑Fi, Ethernet, SIM-based connectivity)
• Familiarity with EV charging standards (Type 2, CCS, OCPP) is an advantage
• Strong communication skills, able to explain technical concepts to non‑technical users
• Comfortable using CRM and ticketing systems
• Availability for shift-based work, including weekends and holidays
• Experience handling multiple support channels (chat, email, voice, back office) is a plus
• Hybrid work readiness and residence in the Lisbon area

Work Schedule

• Rotating shifts to ensure 24/7 coverage
• Monday–Friday (08:00–17:00): on-site
• All other shifts: remote
• Meal allowance: €10.20/day worked (up to €224.40/month)
• Fully paid training
• Performance-based bonuses and allowances

Why Apply?

• Join a fast‑growing company in the customer experience and eMobility space
• Work with a global technology brand
• Receive structured training and real career progression opportunities
• Benefit from a competitive compensation package and hybrid work model

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