Tech Support Specialist (Dutch & German) – eMobility

Cloudheight Solutions; Lisboa; Híbrido; EUR 10 602 - 15 066; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Performance-based bonuses

Health insurance after 30 days

Fully paid training

Resumo da oferta

A growing technology company in Lisbon is looking for a Tier 1 Technical Support Specialist fluent in Dutch and German. This role focuses on troubleshooting and customer support for electric vehicle charging. Responsibilities include responding to customer inquiries, diagnosing issues, and ensuring high-quality service. The position offers competitive compensation including a base salary of €950 gross/month, language allowance, and benefits. Ideal for tech-oriented professionals seeking a rewarding opportunity.

Qualificações

• Experience in customer-facing technical support is preferred.
• Basic understanding of electrical systems and network troubleshooting.
• Familiarity with EV charging standards is an advantage.

Responsabilidades

• Handle inquiries about EV charger functionality.
• Perform first-level diagnostics on issues.
• Guide customers through standard troubleshooting.

Conhecimentos

Fluency in Dutch

Fluency in German

Good command of English

Strong communication skills

Comfortable using CRM and ticketing systems

Formação académica

High school diploma or equivalent

Ferramentas

MS Dynamics 365 Customer Service

Descrição da oferta de emprego

Basic Pay Range

Hybrid | Lisbon, Portugal

Location: Hybrid (Lisbon Area)
Workload: Full-Time
Training is 100% on-site for the first 30 days in Corroios. Attendance is mandatory.

Position Overview

We are currently looking for a Tier 1 Technical Support Specialist fluent in Dutch and German to join a growing support team in the eMobility sector. This is a strong opportunity for professionals who are tech‑oriented, customer‑focused, and ready to support users of a global electric vehicle charging platform.

Job Summary

As a Level 1 Technical Support Specialist in our eMobility call center, you will be the first point of contact for customers experiencing issues with EV charging stations. Your mission is simple and critical: resolve issues fast, minimize downtime, and deliver a high‑quality customer experience. You will handle basic troubleshooting, escalate complex cases, and support the smooth operation of EV charging infrastructure.

Main Responsibilities

• Handle customer inquiries via phone, email, and chat related to EV charger functionality, connectivity, and usage
• Perform first‑level diagnostics (power status, network connectivity, user interface issues)
• Guide customers through standard troubleshooting steps (resets, cable checks, app configurations)
• Escalate unresolved or complex issues to Tier 2 support or field service teams with clear documentation
• Contribute to knowledge base improvements and operational efficiency
• Prioritize cases according to SLAs, warranty status, and issue criticality
• Accurately log all interactions and technical findings in the ticketing system (e.g., MS Dynamics 365 Customer Service)
• Identify and report recurring technical issues to support trend analysis and product improvements
• Stay up to date with EV charger models, firmware updates, and support procedures
• Ensure compliance with safety and operational standards during all remote interactions

Candidate Profile

• Fluency in Dutch and German (mandatory)
• Good command of English
• High school diploma or equivalent (technical education or certifications are a plus)
• Experience in customer‑facing technical support (call center, technical helpdesk, or eMobility preferred)
• Basic understanding of electrical systems, IoT devices, and network troubleshooting (Wi‑Fi, Ethernet, SIM‑based connectivity)
• Familiarity with EV charging standards (Type 2, CCS, OCPP) is an advantage
• Strong communication skills, able to explain technical concepts to non‑technical users
• Comfortable using CRM and ticketing systems
• Availability for shift‑based work, including weekends and holidays
• Experience handling multiple support channels (chat, email, voice, back office) is a plus
• Hybrid work readiness and residence in the Lisbon area

Work Schedule

• Rotating shifts to ensure 24/7 coverage
• Monday–Friday (08:00–17:00): on‑site
• All other shifts: remote

Compensation & Benefits

• Base salary: €950 gross/month
• Language allowance: €400/month
• Meal allowance: €10.20/day worked (up to €224.40/month)
• Transport allowance: €40/month
• Fully paid training
• Performance‑based bonuses and allowances
• Health insurance after 30 days

Why Apply?

• Join a fast‑growing company in the customer experience and eMobility space
• Work with a global technology brand
• Receive structured training and real career progression opportunities
• Benefit from a competitive compensation package and hybrid work model

Data Protection Notice

By submitting your application, you consent to the processing of your CV and personal data for recruitment purposes, in accordance with the General Data Protection Regulation (GDPR).

Other Information

Seniority level: Entry level
Employment type: Full‑time
Job function: Information Technology
Industries: IT Services and IT Consulting