Technical Support Representative - French Speaker | Porto, Portugal

Cross Border Talents; Porto; Híbrido; EUR 20 000 - 29 000; Tempo integral

Resumo da oferta

Cross Border Talents in Porto, Portugal, is seeking a Technical Support Representative to join a French-speaking team. You will diagnose technical issues, confirm fixes, log resolutions, and explain solutions clearly to customers.

Requirements include native-level French and English at B2 or higher, strong organization, and professional written/spoken communication. The role is hybrid, mostly remote with one on-site day per quarter, full-time contract. Start dates: late Oct–Nov 2026.

Qualificações

• Native-level French required.
• English at upper-intermediate (B2) level or above.
• Organised and able to handle several cases at once.
• Clear, professional communication, written and spoken.

Responsabilidades

• Confirm that each fix actually solved the problem.
• Log each resolution clearly for the wider team.
• Keep up to date with product changes and known issues.
• Diagnose technical issues reported by customers.

Conhecimentos

French native

English B2+

Organised

Clear communication

Descrição da oferta de emprego

We are recruiting a Technical Support Representative to join a French-speaking team in Porto, Portugal.

This role suits someone who enjoys solving technical problems and can explain the fix in plain language.

You will be supporting a well-known company in the accounting and finance software sector.

Key Responsibilities:

• Confirm that each fix actually solved the problem
• Log each resolution clearly for the wider team
• Keep up to date with product changes and known issues
• Diagnose technical issues reported by customers

Requirements:

• Native-level French
• English at upper-intermediate (B2) level or above
• Organised and able to handle several cases at once
• Clear, professional communication, written and spoken

Working Conditions:

• Work model: Hybrid
• Some projects: mostly remote, with one on-site day per quarter
• Start dates: from 30 October 2026 to 13 November 2026
• Full-time contract

Salary & Benefits:

• Competitive monthly salary plus bonuses - full details shared on our first call