Technical Support Representative - French Speaker | Lisbon, Portugal

Cross Border Talents; Lisboa; Presencial; EUR 17 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Bonuses

Resumo da oferta

Cross Border Talents is hiring a Technical Support Representative in Lisbon, Portugal for French speakers. You will solve technical problems and explain fixes in plain language, supporting a well-known consumer drones and cameras brand.

The role is on-site, full-time, with a start date of 23 October 2026 and a competitive salary with bonuses. Responsibilities include staying current with product changes, verifying fixes, escalating complex issues, and diagnosing customer-reported problems.

Qualificações

• Native-level French language required.
• English at B2 level or higher.
• Previous technical support experience required.
• Clear, professional written and spoken communication.
• Customer-focused, patient and solution-oriented.

Responsabilidades

• Keep up to date with product changes and known issues
• Confirm that fixes solved the problem
• Escalate issues beyond first-line scope
• Diagnose technical issues reported by customers

Conhecimentos

French (native)

English (B2+)

Technical support experience

Communication skills

Customer focus

Descrição da oferta de emprego

New opening: Technical Support Representative in Lisbon, Portugal, for French speakers.

This role suits someone who enjoys solving technical problems and can explain the fix in plain language.

You will be supporting a well-known company in the consumer drones and cameras sector.

Key Responsibilities:

• Keep up to date with product changes and known issues
• Confirm that each fix actually solved the problem
• Escalate issues that go beyond first-line scope
• Diagnose technical issues reported by customers

Requirements:

• Native-level French
• English at upper-intermediate (B2) level or above
• Previous technical support experience required
• Clear, professional communication, written and spoken
• Customer-focused, patient and solution-oriented

Working Conditions:

• Work model: On-Site
• Start date: 23 October 2026
• Full-time contract

Salary & Benefits:

• Competitive monthly salary plus bonuses - full details shared on our first call