French-Speaking Tech Support – Lisbon On-Site

Cross Border Talents; Lisboa; Presencial; EUR 17 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Bonuses

Resumo da oferta

Cross Border Talents is hiring a Technical Support Representative in Lisbon, Portugal for French speakers. You will solve technical problems and explain fixes in plain language, supporting a well-known consumer drones and cameras brand.

The role is on-site, full-time, with a start date of 23 October 2026 and a competitive salary with bonuses. Responsibilities include staying current with product changes, verifying fixes, escalating complex issues, and diagnosing customer-reported problems.

Qualificações

• Native-level French language required.
• English at B2 level or higher.
• Previous technical support experience required.
• Clear, professional written and spoken communication.
• Customer-focused, patient and solution-oriented.

Responsabilidades

• Keep up to date with product changes and known issues
• Confirm that fixes solved the problem
• Escalate issues beyond first-line scope
• Diagnose technical issues reported by customers

Conhecimentos

French (native)

English (B2+)

Technical support experience

Communication skills

Customer focus

Descrição da oferta de emprego

Cross Border Talents is hiring a Technical Support Representative in Lisbon, Portugal for French speakers. You will solve technical problems and explain fixes in plain language, supporting a well-known consumer drones and cameras brand.

The role is on-site, full-time, with a start date of 23 October 2026 and a competitive salary with bonuses. Responsibilities include staying current with product changes, verifying fixes, escalating complex issues, and diagnosing customer-reported problems.