Tech support - French Speaker | Lisbon, Portugal

Cross Border Talents; Lisboa; Presencial; EUR 22 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation support

Resumo da oferta

Cross Border Talents in Lisbon, Portugal is hiring a tech support professional to join their French-speaking team. The role focuses on untangling technical issues and explaining fixes in plain language to non-technical users.

This on-site position offers relocation support where offered, and you will stay current on product changes, escalate when needed, and maintain reasonable resolution times.

Qualificações

• Some prior customer-facing experience is a plus, though not essential.
• Comfortable communicating in French at a professional level.
• Fluent French, written and spoken.
• Reasonably tech-comfortable - happy learning new internal systems.

Responsabilidades

• Stay current on product changes that affect common issues
• Spot recurring issues and flag them upstream
• Balance thoroughness with keeping resolution times reasonable
• Escalate anything beyond first-line scope to the right team

Conhecimentos

French language (spoken & written)

Customer-facing experience

Tech-savvy

Clear communication

Descrição da oferta de emprego

An international employer based in Lisbon, Portugal is hiring a tech support to join their French-speaking team.

Good fit for someone who likes untangling technical problems and can explain the fix in plain language to someone non-technical.

What you'd be doing:

• Stay current on product changes that affect common issues
• Spot recurring issues and flag them upstream
• Balance thoroughness with keeping resolution times reasonable
• Escalate anything beyond first-line scope to the right team

What we're looking for:

• Some prior customer-facing experience is a plus, though not essential
• Comfortable communicating in French at a professional level
• Fluent French, written and spoken
• Reasonably tech-comfortable - happy learning new internal systems

Details:

• Work model: On-Site

Relocation support, where offered, is handled directly with the employer and discussed during the process - happy to walk you through what applies here.