Technical Support | Advanced French speaker

Aubay Portugal; Porto; Híbrido; EUR 28 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Mental health platform

Hybrid work model

Career development trainings

Language platform

Resumo da oferta

Aubay Portugal is seeking a seasoned Technical Support Advisor to join our dynamic team. You will handle requests from internal and external customers with a focus on data-related services, maintain relationships, and ensure high standards of quality, security and confidentiality.

We value Agile experience, banking or insurance exposure, strong analytical skills, and a zero-defect mindset. Fluent French and English are preferred, and you’ll work in a hybrid model (2-3 days on site).

Qualificações

• +3 years of experience as a technical support advisor with good knowledge of the Data business.
• Experience in an Agile environment; banking or insurance experience is a plus.
• Proven analytical and organizational skills; ability to translate business needs into IT requirements.

Responsabilidades

• Process requests from customers and partners via phone or email while ensuring quality, control, security, and confidentiality.
• Maintain and improve customer relationships and monitor satisfaction; escalate when needed.
• Ensure strict adherence to data confidentiality and professional secrecy.
• Contribute to continuous improvement by sharing best practices, reporting issues, and proposing process improvements.
• Participate in updating procedures and operational guidelines.

Conhecimentos

Technical support

Agile experience

Data knowledge

Analytical skills

Customer focus

Teamwork

Descrição da oferta de emprego

At Aubay Portugal, we work daily with some of the largest organisations across sectors such as banking, insurance, telecommunications and energy, helping to build and evolve critical systems that support millions of users. We have been in Portugal since 2007 and are part of an international group with a presence in several European countries. More than technology, we build close relationships and deliver real-impact projects.

What will you do?

• Process requests (phone, email) received from internal or external customers and partners, ensuring compliance with quality, control, security, and confidentiality standards.
• Maintain and improve customer relationships, actively monitoring satisfaction and escalating any dissatisfaction.
• Ensure strict compliance with professional secrecy, especially regarding data confidentiality.
• Contribute to continuous improvement by disseminating best practices, reporting malfunctions and incidents, and proposing process and organizational enhancements.
• Participate in the updating of procedures and operational guidelines.

What are we looking for?

At Aubay, our focus is on professionals who bring both technical expertise and the right mindset:

• +3 years of experience as a technical support advisor, with a good knowledge of the Data business.
• Experience in an Agile environment, with a first experience in banking or insurance being a plus.
• Proven analytical and organizational skills, with the ability to understand business needs and translate them into IT requirements.
• French (C1) and English (B2)
• Alignment with our corporate culture and a commitment to integrity and ethics are highly valued;
• Strong customer focus, teamwork, task prioritisation, and daily commitment are highly appreciated.

What can we offer?

At Aubay, we invest in your development and well-being:

• Continuous growth through our Training Academy, with technical and soft skills training, mentoring, tech communities, workshops and in-person meetups;
• Close support with regular feedback and a structured career advancement model;
• Comprehensive health insurance, including dental coverage, as well as access to a mental health platform and well-being initiatives;
• Team-oriented environment, including events and initiatives to promote connection and team spirit;
• Personal and family life support, from the moment your children are born and throughout their educational path;
• Access to a language platform with conversational classes in multiple languages;
• Project-tailored work model: hybrid (2-3 times a week).

What will you find here?

• A close-knit and informal environment, where direct communication is preferred and people are valued;
• Recognition of your contribution, with initiatives that celebrate meaningful moments;
• Freedom to be yourself, without unnecessary formalities;
• Teams where knowledge sharing, collaboration and joint growth are a reality.